Software Engineering Intern

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages – with the least amount of effort.

Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx

We are seeking a dynamic and talented Undergraduate Software Engineering Interns/Co-ops to join our team. This experience provides a unique opportunity for 2nd, 3rd or 4th-year undergraduates to apply their skills and learn from experienced professionals in artificial intelligence. You’ll work on exciting projects, develop practical skills, and make meaningful contributions to our innovative AI solutions.

Our program runs from January 8, 2025 to April 25, 2025. 

About You

• Currently enrolled as a 2nd or 3rd-year undergraduate student pursuing a degree in Computer Science, Engineering, or a related field.
• Must have previous co-op or internship experience
• Proficiency in programming languages such as Python, Java, or C++.
• Basic understanding of data structures, algorithms, and software design principles.
• Eagerness to learn and apply new technologies, particularly in the field of artificial intelligence.
• Strong problem-solving skills and attention to detail.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Previous experience with AI or machine learning concepts is a plus but not required.

Outcomes

• Deliver high-quality production-ready code with direction from the team.
• Execute on defined tasks and contribute to solving problems with defined solutions in the AI space.
• Participate in the core processes of the team (planning, on-call rotations, bug triage, metrics review, etc)
• Participate in code reviews and raise questions to help me learn the codebases and technologies relevant to my work
• Contribute to a positive sense of community on my team (e.g., engage in team activities, offsites ect)
• Proactively share relevant information on my project including difficult task-level trade-offs that impact the product to my manager and team (including product/business partners).
• Actively contribute to virtual program learning sessions such as: time management and career development ect.

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment
• Development opportunities

#LI-NS

About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we’ll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.