Sr. Administrative Assistant

University of Miami

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The department Neurology has an exciting opportunity for a Full Time Sr. Administrative Assistant to work at UHealth. The Sr. Administrative Assistant performs a variety of clerical functions, Clinical scheduling confirmation and management and office support activities for the assigned department(s) to facilitate the efficient operations of the office.  

  • Answer phones, triage, and follow-through on messages and information requests from patients using UChart, as well as internal and external customers.

  • Documents Telephone encounters into Epic

  • Reviews outlook and Epic in basket

  • Manages and all aspects of Toxin appointment coordination and Prior Authorization process as outlined in department workflow

  • Obtain pre-authorization for Toxin and Neurologic medications and patient procedures, coordinate medical necessity letters and other documents for patient assistance program under nurse and/or physician supervision.

  • Coordinate patients’ admissions to both at UMH and JMH

  • Coordinate physician on-call schedule and urgent calls -outpatient clinic.

  • Responsible for the scheduling and coordination of the physicians’ clinical schedule including JMH, JSMC, UMH, PAC and satellite clinics. 

  • Work closely with Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work. 

  • Coordinate and supervise appointments for VIP patients. Responsible for all post visit care.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

  • High school diploma or equivalent

  • Minimum 3 years of relevant experience

    Knowledge, Skills and Attitudes:

  • Strong conflict management and resolution skills.

  • Outstanding interpersonal skills, ability to handle and resolve sensitive human resources issues.

  • General knowledge of office procedures and operations

  • Ability to accurately prepare and maintain records, files, reports and correspondence

  • Ability to communicate effectively in both oral and written form

  • Ability to maintain effective interpersonal relationships

  • Ability to process and handle confidential information with discretion

  • Skill in completing assignments accurately and with attention to detail

  • Proficiency in computer software (i.e. Microsoft Office)

  • Outstanding organizational skills are necessary to manage many competing timetables and responsibilities. Ability to delegate and effectively supervise and plan for the timely and successful completion of short- and long-term objectives.

  • Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including administration, division faculty, patients and support staff. Will communicate information in written, electronic, oral and presentation formats.

  • Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall flow of the ambulatory practice.

  • Interpersonal relationship skills needed to motivate staff and work with leadership, and physicians in a positive and collegiate fashion.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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Full time

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