Sr. Clinic Assistant (H)

University of Miami

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The Department of Neurological Surgery is currently seeking a full time Sr. Clinic Assistant to work in Miami, FL. The Senior Clinic Assistant works directly with patients and various healthcare facilities to obtain patient information for medical records in preparation for first clinic visits. The incumbent also assists with patient care, such as nursing activities and laboratory collections.

CORE JOB FUNCTIONS         

1.    Explains HIPPA to patients and obtains signatures.
2.    Submits signed consents to healthcare centers to initiate retrieval of medical records, x-rays, and other pertinent reports.
3.    Tracks pending records to ensure delivery prior to clinic visits.
4.    Communicates to the appropriate nurse coordinator if difficult or unable to obtain pertinent records.
5.    Travels within the facility and campus to retrieve records, films, or CDs.
6.    May collect and prepare specimens. 
7.    Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.
8.    Assembles, completes, and processes patients’ charts. 
9.    Assists with ordering, receiving, distributing, sorting, and storing supplies.
10.    Reports suspicious or unusual incidents to appropriate supervisory personnel.
11.    Assists with clerical duties, to include receiving phone calls, sending faxes and emails, and scanning and copying documents.
12.    Adheres to University and unit-level policies and procedures and safeguards University assets.
 
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS         

Education:
High school diploma or equivalent 

Experience:
Minimum 3 years of relevant experience 

DEPARTMENT ADDENDUM

1.    Answers main telephone line for the department: triage incoming calls, responds to questions, directs calls, documents messages in a timely and efficient manner, while providing exceptional customer service.
2.    Greets visitors and callers, handles their inquiries, and directs them to the appropriate staff according to their needs.
3.    Provides cross coverage for co-workers when assigned or as the need arises.
4.    Maintains confidentiality of all information.
5.    Adheres to University and unit-level policies and procedures and safeguards University assets. 
6.    Assists with general administrative tasks, such as Uploading of CDs (radiology imaging) and visitation logs.
7.    Maintains a tidy and clean reception area.
8.    Assists with cross training employees in the neurosurgery department. 
9.    Serves as the lead for the clinical assistant team.
10.    Cross covers during manager’s absence.
11.    Assists with the patient advice messages received via MyUHealthChart.
12.    Assists the manager with process improvement and clinic assistant protocols.
13.    Will assist with checking-in and arriving patients in person at the Jackson North neurosurgery clinic, assisting with placing and/or picking up clinical and office supplies, replenishing clinical supplies in the clinic rooms, collecting payments, providing forms for patients to complete & uploading them into EPIC.
14.    Uploading and routing faxes into EPIC
15.    Fluent in English and Spanish.
16.    Will report to two different locations (Jackson North and Lois Pope Life Center)

Knowledge, Skills and Attitudes:

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  • Ability to process and handle confidential information with discretion.

  • Ability to work evenings, nights, and weekends as necessary.

  • Commitment to the University’s core values.

  • Ability to work independently and/or in a collaborative environment.

#ED-LI1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H3

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