Storage L1

Storage L1

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Provide Remote support for the following HPE Storage products via phone, email and remotely.

• 3PAR StoreServ Storage Arrays (Product Line exposure)
• Storage Arrays and Tape Libraries (Product Line exposure)
• EVA, MSA/NAS Storage arrays
• StoreOnce, VLS, ESL/ MSL Tape Libraries, Backup Software SAN switches
• Provide Remote Storage H/W and Storage S/W support for Premier OS customers – diagnose/solve via phone, email and collaboration.
• Possess good storage fundamentals & exposure to Storage concepts like RAID and SAN
• Understanding criticality of issues and business impact by demonstrating customer centric mind-set & work to identify the cause of the issue in the shortest/quickest path.
• Understand customer business impact and provide leadership in incident/issue management
• Provide immediate technical response and expertise in restoration of customer High-availability environments.
• Applying systematic problem-solving techniques, high quality call documentation and superior can-do attitude.
• Develop and document clear action plans to resolve issues even where information may be limited.
• Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
• Delivering timely solutions to customer issues and meet the defined SLAs for response and resolution time and ensure other Performance metrics are met /exceeded.
• Collaboration with other cross functional groups to ensure timely resolution of issues

What you need to bring:

• B.E/B.Tech or Master’s Degree in Technical Discipline
• Excellent analytical and trouble shooting skills
• Must be a self-starter and team player with the ability to work with different engineers or teams
• Experience: Minimum 12 months in handling storage products.
• Shift: Willingness to work across all shifts
• Exceptional technical expertise & proven track record in resolution process and collaboration
• Exceptional customer handling skills
• Ability to collaborate and work with multiple PGUs and Business units
• Good communication and customer management skills
• Industry wide certifications like Linux, Red hat, Brocade/Cisco, HPE Certifications on Storage or Backup Software Technologies will be an added advantage
• Good attitude and Good Team player

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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#operations

Job:

Services

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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