Surgery Scheduler 1 (H)

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The University of Miami/UHealth Department of Sports Medicine is currently seeking a full time Surgery Scheduler 1 to work in Coral Gables, FL. The Surgery Scheduler 1 assists with the coordination and scheduling of surgical procedures and serves as liaison between physicians, medical staff, and other departments to ensure smooth scheduling operations. Moreover, the Surgery Scheduler works directly with patients and strives to provide an excellent healthcare experience.

CORE JOB FUNCTIONS

• Schedules surgical appointments and monitors cancellations, keeping daily schedule accurate and current.
• Completes necessary paperwork prior to pre-op appointments and obtains referrals and authorizations.
• Follows up with appropriate departments to ensure that all pre-op results are available prior to the procedure.
• Informs patients regarding activities that will take place during the visit and provides pamphlet of appropriate surgical facility.
• Apprises patients of financial responsibilities prior to the date of the procedure.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS 

Education:

High School diploma or equivalent

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (i.e., Microsoft Office).

DEPARTMENT ADDENDUM

Department Specific Functions

• Receives requests for surgery date, either by facsimile, telephone call or in person by physician, secretary, or patient.
• Obtains all pertinent information to schedule case, including demographics (e.g., estimated time of surgery, procedure, diagnosis, length of surgery, etc.). Either by identifying the patient in Epic or by contacting patient. That information is used to complete the Surgical Data Form.
• Schedules patient in the Operating Room block. In addition, procedures are posted in the operating room system at JMH, Uhealth towers, and the Lennar Foundation Medical Center.
• Contacts patient to inform them of surgery dates, time, and location.
• Informs patients of lab works (requirements and whether referrals or authorization is needed. Completes and faxes order forms for lab work for patients that have HMO insurances with which we do not have a contract. All other insurances, HMOs that we are contracted with, self-pay patients can have their labs done at the specific facility where surgery is being performed.
• A Pre-Operative Coordinator will contact the patient via phone for telephone screening or in person at the surgical facility.
• The pre op nurses will schedule the patients for labs. If not, a copy is given to the patient to take to PCP. In addition to lab requests, copies of signed Consent Forms and Physician Orders are faxed to the hospital preoperative offices.
• The OR log is updated to show that these documents are received. Surgical schedules for the upcoming week are given to the surgeon at the end of each week.
• Verifies benefits and obtains all pertinent information regarding deductibles, out of pocket (met/unmet) and claim payments.
• All deductibles, out of pocket payments and patients percentage of balance after insurance payments are indicated to patients and collected prior to service date. We do not collect payment from patients. We refer the patient to the finance department of the hospital where they are having their surgery.
• Schedule pre-op and post op appointments making sure referrals and authorizations are obtained for these visits.
• Codes procedures and diagnosis (physicians should be doing their own coding).
• Contact insurance to request authorizations, supplying them with all required information.
• Make corrections on patient’s registration & insurance information if necessary.
• Contact patients 2 to 3 days prior to their surgery, depending on how much time was given to schedule the surgery) to remind them of date, time, and the location where the surgery is being performed. Also, will need to verify that the necessary lab work was done and that the results were faxed to the proper facility.
• Submit copies of surgical data form to billing department and upload documents into Epic.
• Give the patient the telephone number and email of the University of Miami estimate department. Other duties as assigned by supervisor.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H4

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