Surgery Scheduler – Vascular Surgery

UPMC welcomes your application to join our team as a Surgery Scheduler! This full-time role offers a Monday-to-Friday schedule with day shift hours from 8am to 4:30pm. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

• Troubleshoot procedural and operational issues directly with the department.
• Coordinate and monitor patient follow-up using Refract Tracker and EPIC systems.
• Prepare and send admission reservations/requisitions with demographics and insurance info to hospitals.
• Manage case coordination and communication with hospital personnel for admission approvals.
• Discuss and organize financial arrangements, including collecting pre-payments before surgery.
• Ensure informed consents are signed by patients.
• Provide pre- and postoperative instructions based on service-specific guidelines.
• Coordinate patient education seminars and schedule physicians for these sessions.
• Collect research data for studies.
• Schedule pre-screening exams, diagnostic tests, post-op appointments, and surgical cases.
• Maintain current and accurate billing and insurance information.
• Complete special projects as assigned by the department.
• Serve as a liaison between patients and referring physicians.
• Obtain pre-certification and referrals as needed before procedures.
• Track and coordinate internal and external marketing efforts.
• Attend and schedule department meetings.
• Respond to all incoming calls regarding surgery, providing educational materials and information.
• Strong organizational, time management, and interpersonal skills.
• Tact and diplomacy in interactions with physicians, patients, families, and colleagues.
• Compassionate and professional patient care.
• Independent work with sound decision-making.
• Knowledge of insurance regulations (Medicare, BC/BS, managed care, workers’ comp).
• Ability to prioritize tasks effectively.
• Maintain confidentiality in all job-related matters.
• Limited medication access, restricted to distribution to the nurse.

Required:

• High school diploma or equivalent
• Completion of a medical assisting program or 2-4 years’ experience in a medical field.

Preferred:

• Proficiency in medical terminology
• Knowledge of the Epic practice management programs 
• General knowledge of computer software and practice management databases is essential.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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