Team Lead ITG Project Management and Support

Under the direct supervision of the Deputy Chief Information Officer, the Team Lead, ITG Project Management and Support leads the ITG Project Management and Support team.  The ITG Project Management and Support team acts as the primary management, monitoring and oversight function within ITG to ensure the timely and organised delivery of all ITG outputs.  The team also provides support services to the ITG team in the areas of talent management, supplier management, and budgeting and financial controls.

The role is integral to maintaining high standards in ITG project delivery, financial oversight, supplier management, and talent development within the IT organization. The position also collaborates closely with other team leads and stakeholders to ensure alignment with organizational goals and objectives.

Functional Responsibilities:

Team management and mentorship:

• Manage and mentor the ITG Project Management and Support team to ensure delivery of quality services.
• Establish objectives, performance measurements, and work plans for the team.
• Provide guidance, set priorities, and supervise the implementation of work plans.
• Foster a collaborative, positive work environment, ensuring adherence to ethical and professional standards.
• Contribute to performance evaluation and continuous improvement initiatives.

Project management, monitoring, and oversight:

• Manage the portfolio of IT projects, ensuring alignment with organizational goals.
• Oversee project planning, resource allocation, and scheduling for ITG deliverables.
• Monitor project progress and take corrective action to ensure timely delivery within scope and budget.
• Implement and refine resource tracking systems for forecasting and effective planning.
• Provide regular updates to the Deputy CIO on project risks, opportunities, and overall progress.

Coordination of Support services:

• Talent management and development
• Collaborates with the CIO, Deputy CIO and team leads to prioritize development of capabilities
• Collaborate with Deputy CIO to identify and develop required team competencies.
• Coordinate recruitment, learning, and development strategies in partnership with HR teams.
• Financial resources management
• Drive the budget management process, setting and reviewing budgets, cost recovery, and managing cost
• Support budgeting processes, cost recovery, and expenditure monitoring for ITG projects.
• Prepare financial overviews, ensuring alignment with ITG’s goals and standards.
• Develops budgets for individual ITG projects
• Procurement and supplier and management
• Develop procurement strategies, manage vendor relationships, and oversee contract performance.
• Lead supplier evaluations and ensure adherence to procurement processes.
• Plans and develops procurement instruments and processes in coordination with the UNOPS Procurement Group and IPAS Procurement
• Facilitate technical evaluation and participate in the financial evaluation of bids
• Manage supplier task orders / call off orders and ensure that spending remains in line with contracts signed with suppliers

Knowledge management:

• Facilitate the sharing of knowledge and best practices across ITG functions.
• Monitor the effectiveness of IT policies, procedures, and tools, and propose innovations to improve efficiency.
• Monitor and evaluate UNOPS policies, procedures, methods, tools and associated systems to ensure their utility, applicability and efficacy

Coordinate and update ITG policies:

• Ensure all ITG policies are regularly reviewed, updated, and aligned with organizational objectives and industry standards.
• Collaborate with stakeholders to identify gaps in existing policies and develop solutions to address them.
• Communicate policy updates effectively and ensure adherence through training and oversight.