JOB DESCRIPTION

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Team Leader (South London)

Location: Across Mountsfield House & Croydon Recovery House
Working Hours: 37
Contract Type: Permanent
Salary: £32,220 – £43,590

Make a real difference in your community

Are you an experienced, motivated leader with a passion for supporting recovery and driving high-quality service delivery? We are looking for a dynamic Team Lead to join our dedicated team working across Mountsfield House and the Croydon Recovery House.

This is a fantastic opportunity for someone who thrives in a fast-paced, client-focused environment and is committed to supporting both service users and staff to reach their full potential.

About the Role

As the Team Lead for Mountsfield House and the Croydon Recovery House, you will provide day-to-day leadership, coordination and operational oversight across both services. You will ensure the delivery of high-quality, accessible support for service users while guiding and developing a multidisciplinary team. This role plays a pivotal part in maintaining service excellence, strengthening community and partner relationships, and ensuring compliance with organisational, contractual and regulatory standards. You will also contribute to service development, performance monitoring and continuous improvement, helping the service to achieve positive outcomes for individuals in recovery.

What You’ll Do

• Provide effective day-to-day leadership across both sites, ensuring services run smoothly and meet delivery expectations
• Manage, coach, supervise and support Recovery Coordinators and volunteers, fostering a high-performing and supportive team culture
• Develop and maintain strong pathways, procedures and partnerships with external agencies including probation, courts, prisons, housing and health services
• Monitor performance, audit activity and ensure services consistently meet contractual requirements, targets and CQC standards
• Oversee safeguarding, risk management, incident reporting and adherence to all internal policies and external regulations
• Maintain accurate and timely records, reports and data to support service monitoring and stakeholder reporting
• Deputise for the Service/Area Manager and provide operational cover where required, including holding a small caseload on occasion

About You

• You are an experienced and confident leader with the ability to motivate, coach and develop a multidisciplinary team
• You have strong organisational skills and can effectively oversee day-to-day service delivery across multiple sites
• You bring a solid understanding of safeguarding, risk management and compliance within health and social care settings
• You can build positive relationships with partners, stakeholders and service users, demonstrating professionalism and empathy
• You are skilled in monitoring performance, meeting targets and producing clear, accurate reports
• You are committed to equality, inclusion and delivering high-quality, person-centred services
• You are adaptable, solution-focused and able to remain calm and effective in a fast-paced environment

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.