Dental Care Alliance
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Overview
Dental Associates FL – Walding & Associates is currently hiring a Temporary full-time Dental Receptionist for our office located in Lakeland, FL. Candidates must have prior experience working in a dental office handling various insurance plans; processing payments; and reviewing/posting audits. We are looking for candidates that have exceptional customer service skills; strong communication skills; Able to work in a fast paced office. The hours for this position will be: Mon – Thurs (and some Friday’s) half day.
Responsibilities
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- 1+ years of experience in a dental or medical setting
- 1+ years of experience with insurance billing and accounts receivable
- Dentrix or other dental software experience
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