Tenancy Sustainment Officer

Location: Head Office, Bowburn- Community based role
Working Hours: 18.50 hours per week
Contract Type: Permanent
Salary: £24,243-£28,930

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What You’ll Do

• Work in partnership with the Housing team and Local Authority and attend relevant meetings to ensure we are providing housing and support to the cohort most in need.
• Collaboratively work with other Waythrough services to ensure the provision of tailored and wrap around support is provided.
• Identify tenants’ individual support needs, through consultation and agreement with them (where appropriate with external services), devise and implement suitable support plans to ensure that identified support needs are met.

To Succeed in This Role, You’ll Need:

• CIH or equivalent Housing Qualification
• Good general education with ability to progress onto professional qualification in Housing.
• Ability to write clear reports and make recommendation
• Must have a valid driving licence and own vehicle

To view the full job description please click here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected]

Closing Date:

2026-01-21