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Reports to: Global Head of Ticketing Operations
Location: Remote or Hybrid working depending on location. We have ‘in person’ days in Sheffield twice a week, which you would be expected to attend depending on your location. We also have a quarterly full team get together. It is desirable that you join these. Essential equipment will be made available to allow for working from home.
Salary: £29,000 per annum (FTE)
Hours: 9:30am – 5:30pm or 12:00pm – 8:00pm, working 5 days across a 7 day week, with regular weekends and bank holidays
Expected Start Date: ASAP depending on notice period
Overview: Tickets for Good is on a mission to make live events more accessible by working with employers and organisations to distribute free and discounted event tickets. We do this with the belief that event attendance provides a range of physical and mental benefits and that participation in cultural events should be open to all.
We’re currently looking for a Ticketing Operations & Customer Service Executive to join our small but passionate team. In this role, you’ll report to our Global Head of Ticketing Operations and alongside our Ticketing Operations and Customer Service team, to ensure the smooth running of events and deliver top-tier support to our valued customers, with a focus on supporting the global markets. A French, Dutch and/or German speaker is desirable due to market expansion.
This is a role for someone with excellent customer service skills, ideally with proven experience within the ticketing or events industry. You’ll have strong attention to detail and commitment to accuracy, and you’ll be a confident communicator and problem solver, who works well with others as well as independently.
Essential Criteria;
– Exceptional attention to detail and commitment to accuracy
– Excellent communication and interpersonal skills, both written and verbal
– Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
– Ability to work independently as well as in a team environment
– Demonstrated ability to maintain confidentiality and discretion
Desirable Criteria;
– French, Dutch and/or German speaker across both written and spoken communications
– Experience of Zendesk customer service platform
– Proficient in Microsoft Office and Google Suite
– Familiarity with ticketing platforms and CRM software is a plus
Education & Qualifications:
– A bachelor’s degree or equivalent is desirable but not essential.
– Must have a minimum of 5 GCSEs A-C including both Maths and English.
To apply, please fill in the online application form, including a CV and a short cover letter, explaining why you’d be a great fit for this role.
Apply now
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