Ticketing Team Leader

Ticketing Team Leader – 37.5 hours per week, £28,957.35 per annum plus staff benefits

Located withinLowry, Quaytickets is an award-winning ticketing agency at the heart of the UK’s live entertainment scene. We provide ticketing services for the Lowry’s theatres, galleries, and educational workshops, as well as for over 20 clients nationwide. From theatre and opera to comedy, festivals, and immersive experiences – we help audiences access unforgettable events.

We are looking for a Ticketing Team Leader to assist in the efficient management of the contact centre based ticket sales team. Working in our 50 seat contact centre, the successful candidate will ensure that the highest levels of customer care are provided at all times whilst maintaining a specific focus on business goals in terms of maximizing ticket sales and revenue.

Excellent communication, customer care, and people and performance management skills are essential. The ideal candidate will have knowledge of computerised Box Office systems and of Call Centre Management Systems. They will also have experience of managing staff and of managing the day to day operations of a team in a contact centre environment.

Please note that the working pattern for this role includes evenings, weekends and bank holidays.

The role has a number of staff benefits including:

• Complimentary and discounted theatre and live event tickets.
• Free car parking just a few minutes’ walk from the Lowry building.
• Paid day off for your birthday.
• Discounts at the bars, restaurant and gift shop located within the Lowry building.
• Access to Lowry’s Wellbeing Hub and to other health and wellbeing services, including counselling, physiotherapy and remote GP appointments.
• Group Life Assurance Scheme.

Please note that Salford Quays is a well-connected destination with a variety of different transport options – bus, car, tram and bike.

The application deadline for this vacancy is Monday 13 October 2025 at 9am.