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UNDP : Communications Assistant – Pristina

Bill and Melinda Gates Foundation

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JOB DESCRIPTION

Background
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Communication activities are geared towards increasing awareness of UNDP technical and intellectual capacities contributing to Kosovo with its development agenda, focusing on social inclusion and human development for all.
Communication activities include advocacy and awareness raising on key development challenges in Kosovo such as inclusive growth, democratic governance, environment and gender equality.
The Communications Assistant will be supporting UNDP Communications Team with development of digital communication content, more specifically with the production of social media content, web content and other related tasks, ensuring that the results and impact made by UNDP in Kosovo is disseminated across wide audiences.

Duties and Responsibilities

Under the guidance and direct supervision of the Communications Team, the Communications Assistant supports the implementation of the communications and advocacy strategies of the office to increase the standing and awareness of UNDP with partners, the media and the public. The Communications Assistant promotes a client-oriented approach in UNDP.

The Communications Assistant works in close collaboration with the programme, operations and project staff, as required.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Under the guidance and direct supervision of the Communications Team, the Communications Assistant supports the implementation of the communications and advocacy strategies of the office to increase the standing and awareness of UNDP with partners, the media and the public. The Communications Assistant promotes a client-oriented approach in UNDP.

The Communications Assistant works in close collaboration with the programme, operations and project staff, as required.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Key Duties and Accountabilities

1.)  Supports the implementation of communication and outreach strategies in the office.
•     Assist in extracting data from various sources.
•     Full technical support to Communications office.
•     Maintain information database and photo library.
•     Creation of videos for social media channels of UNDP
•     Taking photos of UNDP events and creating designs of announcements, vacancies and other visibility materials
•     Posting and updating of Exposure platform and website with stories

2.)  Support implementation of office publications strategy and plan.
•      Provide design support in preparing of different publications, both internal and external.
•     Assist the Communication Office with the dissemination of publications.

3.)  Support maintenance of office web-based knowledge management system.
•     Assist in updating website in line with corporate guidelines. Maintenaning and updating of the UNDP websites and social media channels.
•     Maintain database of digital content for web sites and social media platforms.

4.) Provide input to and support implementation of office communication campaign and advocacy initiatives to increase awareness of UNDP’s mandate and goals through dissemination of information and organization of public and media events. 
•     Provide logistical support to UNDP campaigns, and to the organization of other publicity/outreach/promotional opportunities for country office programme and projects.
•     Provide administrative and logistical support to the communications team for initiatives such as media workshops, project visits, and report launches.
•     Gather information as input to reports on progress of campaign and advocacy activities.

5.)  Provide support to Communications team in knowledge management and dissemination.
•     Collect knowledge products from programmes and projects and archive them properly.
•     Upload content on Internal database and website guided by the Communications Associate.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

The Communications Assistant works under the general supervision of the Communications Associate and collaborates closely with the Communications Team.

Competencies:
Core

Achieve Results:    LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:    LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously:    LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:    LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:    LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:    LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Business Management     Communication
•     Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
•     Ability to manage communications internally and externally, through media, social media and other appropriate channels.
Business Management     Digital Awareness and Literacy
•     Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends.
Communications    Digital asset management
•     Ability to use digital asset management (DAM) systems to effectively store, share and organize digital assets such as images, videos and other media
Communications    Multimedia writing/editing
•     Ability to create and/or edit written content for multimedia
Communications    Social Media management 
•     Ability to represent and promote the UNDP brand in virtual communities and networks

Required Skills and Experience
Minimum Education requirements
•     Secondary education is required.
•     University Degree (Bachelor´s degree) in Communications, Journalism, Advertising, or related field will be given due consideration, but it is not a requirement.
Minimum years of relevant work experience 
•     Minimum of 4 years (with secondary education) or 1 year (with bachelor’s degree) of relevant experience in communications, public relations and/or administration is required.
Required skills 
•     Proven experience in organization of large-scaled events, workshops, trainings, flash mobs etc.
•     Knowledge of the communication tools both online and offline.
•     Excellent knowledge of MS Office, as well as user level knowledge in Photoshop and Corel Draw.
•     Demonstrated ability to work effectively as part of a collaborative team and process.
•     Experience in the use of computers, office software packages (MS Word, Excel, etc.) and web-based management systems, and advanced knowledge of spreadsheet and database packages.
Desired skills in addition to the competencies covered in the Competencies section
•     Experience in preparation of financial reports and overviews
•     Knowledge and experience in monitoring and evaluation tools
•     Experience in project management processes
•     Experience in procurement procedures of national / international organizations
Required Language(s) 
•     Fluency in English is required.
•     Fluency in Albanian or Serbian is required.
Disclaimer
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Scam warning
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements


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