JOB DESCRIPTION

Result of Service

The Individual Contractor – IT Assistant will provide effective information technology support to staff and users in installation, operation, maintenance, and service delivery of hardware and software at the Office

Work Location

Rabat

Expected duration

3 Months

Duties and Responsibilities

ECA”s mission is to deliver ideas and actions for an empowered and transformed Africa; informed by the 2030 Agenda and Agenda 2063. The mission will be guided by ECA”s five new strategic directions which are: Advancing ECA”s position as a premier knowledge institution that builds on its unique position and privilege to bring global solutions to the continent”s problems and take local solution to the continent; Developing macroeconomic and structural policy options to accelerate economic diversification and job creation; Designing and implementing innovative financing models for infrastructure, and for human, physical and social assets for a transforming Africa; Contributing solutions to regional and transboundary challenges, with a focus on peace security and social inclusion as an important development nexus; Advocating Africa”s position at the global level and developing regional responses as a contribution to global governance issues. The Sub-regional Office for North Africa of the ECA (ECA SRO-NA) is located in Rabat (Morocco), and serves seven member states: Algeria, Egypt, Libya, Mauritania, Morocco, Sudan, and Tunisia. The main objective to enhance the environment for accelerated and inclusive growth and sustainable development in North Africa through strengthened economic diversification, fiscal management, regional integration and a better recognition of migrant workers’ economic contributions. SRO-NA also focuses a significant share of its work on issues faced by middle-income countries. Its core functions are: Contributing to the development of evidence-based policies, strategies and reforms and provides technical assistance related to economic diversification, fiscal management and resilient and inclusive economies; Providing advisory services and hold sub-regional consultations on the mobilization of domestic resources and the implementation of the Agreement Establishing the African Continental Free Trade Area (AfCFTA), in partnership with ministries of trade and the African Union; Providing technical assistance and training for selected African countries on migration data collection and analysis and evidence-based policy formulation to mainstream and leverage migrants’ economic contributions, through data collection and analysis; and Conducting research on challenges facing middle income countries in North Africa, in particular those relating to development and climate finance, human capital and employment creation in North Africa, with a focus on strategic areas such as digitalization and the green economy in the context of sustainable development and poverty eradication. Background and rationale for support In this contexte, the ECA SRO-NA is implementing activities and events for its member states and for the region. To support the Administrative and Finance Unit operations in this regard, ECA SRO-NA is seeking a qualified Individual Contractor

• IT Assistant, to assist in the Office Information Technology operations . Scope and tasks of work Under the direct supervision of the Administrative and Finance Officer and the overall guidance of the Director of ECA SRO-NA, the Individual Contractor
• IT Assistant will provide a full range of technical assistance in the area of system administration and support to ensure the design, development maintenance and smooth functioning of the desktops, telecommunication and information systems at ECA SRO-NA. The Individual Contractor
• IT Assistant promotes a client, quality and results-oriented approach, focusing on achieving high quality assistance to all clients (internal and external). The Individual Contractor
• IT Assistant works in close collaboration with all staff at ECA SRO-NA and ICTSS to exchange information and experience and ensure consistent service delivery The Individual Contractor
• IT Assistant will be responsible for the following duties: Desktop Administration and Configuration
• Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
• Performs software distribution updates, scripting, testing and support.
• Performs research into new versions of centrally supported software and perform beta testing, production rollout and post production support.
• Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
• Provides technical advice to clients when necessary.
• Provides guidance and training to staff.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.
• Drafts documentation and reports.
• Performs other related duties as required. Server Operations and Administration
• Installs, configures, tests and deploys server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Performs administration, operation, technical support, and monitoring of server systems.
• Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Liaises with ICTSS for maintaining the efficient and reliable operations of server systems.
• Assists in identifying the need for new systems or re-engineering of the existing systems.
• Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems, and produces pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.
• Drafts documentation and reports.
• Performs other related duties as required. Service Installation and Support
• Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
• Attempts to resolve as many problem calls or service requests on initial contact.
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
• Provides basic training to end-users on the use of standard systems and applications;
• Drafts end-user and/or technical documentation.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
• Escalates problems/tasks to the appropriate parties in accordance with established procedure.
• Detects problem patterns and recommends solutions.
• Keeps abreast of developments in technology both in the UN and in the industry in general;
• Occasionally supervises a team of technical staff for special projects.
• Performs other related duties as required. Procurement and Logistics
• Receive, unpacks, and inspects all incoming assets.
• Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
• Obeys and enforces all security procedures.
• Troubleshoots, cleans, and repairs/rebuilds equipment.
• Performs more complex hardware and software configuration tasks such as creating standard images.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition;
• Prepares and releases equipment for service requests.
• Monitors inventory levels and initiates procurement when low thresholds are reached.
• Keeps abreast of developments in technology in the UN and in the industry in general.
• Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
• Performs other duties as required. Service Coordination
• Receives and logs service requests in the automated request management system.
• Creates and assigns work orders in accordance with established procedure.
• Distributes work assignments and monitor progress.
• Liaises with ICTSS to facilitate completion of service requests.
• Provides advice to clients regarding ICTSS standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction.
• Addresses escalated problems and monitor to resolution.
• Detects problem patterns and recommend solutions.
• Keeps abreast of latest ICTSS standards and technology.
• Performs other duties as required. Other
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assists with visualizations and updating information material such as web pages or brochures.

Qualifications/special skills

High school diploma or equivalent is required. A first level University Degree in ICT, or related fields is desirable. A Bachelor”s Degree in the same fields is an advantage. A Cisco certification in network administration is an advantage A minimum of 7 years of relevant work experience in ICT, IT programme/project support, and events IT support is required Experience in the area of advanced programming languages, such as C, C++, XML, ASP. NET Java, etc.; database design and management tools (SQL, MySQL, Oracle); and graphics software design and troubleshooting tools is desirable. Experience in data analytics or related area is desirable Experience in UN or international organizations is an advantage

Languages

English and French are the working languages of the UN Secretariat. For this post, Fluency in English and French is required. Fluency in Arabic is required.

Additional Information

Not available.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.