VAC-15445 Protection Caseworker (Case Management) Tripoli

Established in 1951,
IOM is the leading inter-governmental organization in the field of migration
and works closely with governmental, intergovernmental, and non- governmental
partners.  IOM is dedicated to promoting
human and orderly migration for the benefit of all. It does so by providing
services and advice to governments and migrants.

Under the overall supervision of the Senior Protection
Associate, the direct supervision of the Senior Child Protection Assistant, and
in close coordination with other colleagues, the successful candidate will conduct
all steps of the case management process for the assigned cases. 

• Undertake regular visits to assigned locations, or at the IOM office, to identify and follow up with protection cases.

• Conduct vulnerability screenings and in-depth assessments in assigned locations to help identify the urgent needs and possible solutions.

• Prepare assistance plans and provide regular, timely and comprehensive follow-up in coordination with specialized protection colleagues and under the supervision of the Senior Protection Assistant (Case management).

• Inform beneficiaries of all relevant services available. Refer cases to relevant partner organizations and international organizations for appropriate follow-up and/or to other units within IOM for their respective follow-up.

• Maintain up-to-date case records of all assigned cases and promptly complete all data entry and reporting requirements.

• Conduct weekly follow-up visits in Host-families and prepare a weekly report that includes all updates on assigned cases in HFs. 

• Carry out administrative duties as requested.

• Participate in case-management meetings and other protection meetings.

• Perform other duties as may be assigned.

Senior Protection Assistant (Case management)  

The incumbent is expected to demonstrate the following
values and competencies:

Values – all IOM/CTG staff members must abide by and demonstrate these three
values:

• Inclusion and respect for diversity: respects and promotes individual and cultural
  differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical
  standards and acts in a manner consistent with organizational
  principles/rules and standards of conduct.
• Professionalism: demonstrates ability
  to work in a composed, competent and committed manner and exercises
  careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

• Teamwork: develops and promotes effective
  collaboration within and across units to achieve shared goals and optimize
  results.
• Delivering results: produces
  and delivers quality results in a service-oriented and timely manner; is
  action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share
  knowledge and innovate.
• Accountability:takes ownership for achieving the
  Organization’s priorities and assumes responsibility for own action and
  delegated work.
• Communication: encourages and contributes to clear and
  open communication; explains complex matters in an informative, inspiring
  and motivational way.

Managerial
Competencies – behavioural
indicators level 3

Strategic thinking
and vision: works strategically to
realize the Organization’s goals and communicates a clear strategic direction

–

• Minimum of two years’ professional experience in the field of Protection and assistance to vulnerable populations. 

• Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines.

• Demonstrated problem solving attitude and skills.

• Good written and spoken communications skills, good interpersonal skills, ability to work in a multi-cultural environment.

• Fluent in English and Arabic, both written and spoken, knowledge of French is considered an advantage.

• Good knowledge of MS Office applications.e.g. Excel, Word, Outlook, etc.