JOB DESCRIPTION

Summary:

ASPCA Spay/Neuter Alliance (ASNA) is the premier training center for high-quality, high-volume companion animal sterilization. Altering an average of 20,000 shelter, rescue, and publicly owned companion animals annually, ASNA has trained more than 6,500 veterinary professionals and fourth year veterinary student externs at our campus in Asheville, NC since 2005. ASNA is proud to set the bar for the standard of care in HQHVSN and provide world-class spay and neuter surgical instruction to veterinary professionals and students.

The Veterinary Assistant (VA) is the mortar of the ASNA medical team which provides support to every aspect of daily medical and surgical operations. This versatile position is challenging, fast-paced, physically and mentally demanding, and extremely rewarding. The person in this role must possess excellent multi-tasking skills, diplomatic and outstanding communication, an innate ability to perform both independently and as a team member, and have an uncompromising determination to be high functioning and perform duties consistent with best practices. Fundamental expectations for this role are providing impeccable care to surgery patients, eagerly assisting veterinarians, veterinary technicians, and kennel assistants in perioperative duties, participating in facility upkeep and maintenance, and enthusiastically hosting clients and visiting trainees. This position reports to the Manager, Medical Assistants (MMA) and is based in Asheville, North Carolina.

The application for this position will be open until Friday, December 5 at 12pm EST. The target start date for this positions is January 2026.

Responsibilities:

Responsibilities will include, but are not limited to:

Operational Support and Training (95%)

• Participate in relationships and communications with private sector veterinarians, professional associations, professional advisors, vendors, transport partners, public clients, mentees, and internal ASPCA departments and professionals

• Be well versed in ASNA/ASPCA protocols, procedures, and standards of care

• Participate in onboarding and training ASNA veterinary assistants and other staff

• Provide a safe and compassionate environment for staff, clients, and animals in ASNA care

• Receive training in, and master, low-stress animal handling skills and implement these handling techniques consistently in all interactions with animals

• Instill the guiding principle that everyone can, and should, actively support the animals’ behavioral and mental health in everything they do

• Participate in mentoring visiting trainees relative to veterinary and kennel assistant duties

• Practice and encourage open and transparent communications in all interactions, seek out regular feedback from team and peers, and receive feedback in the constructive spirit intended

• Participate in overall ASNA facilities upkeep and maintenance including cleaning, inventory and stocking, and organization

• Drive transport vehicles as needed

• Perform the daily medical duties of a veterinary assistant which include but are not limited to:

• Flow of daily operations and surgical teams

• Preparation of surgical patients

• Anesthesia monitoring

• Patient recovery

• Patient emergency support

• Oral, topical, and injectable medication administration

• Medical record keeping

• Perform the supportive medical duties of a veterinary assistant which include but are not limited to:

• Surgical packs preparation

• Equipment operation and maintenance

• Inventory control

• Upkeep and maintenance of medical, surgical, and kennel areas

• Perform all duties of a kennel assistant as needed

Professional Development and Organizational Support (5%)

• Commit to operating in alignment with our Core Values of Commitment, Ownership, Team, Elevate, and Impact!

• Adhere to all policies related to operational and environmental safety of patients, staff, and visitors related directly to medical operations

• Serve in any surgical, medical, or training role as needed and support all daily operational processes to complete the day’s surgeries and training program goals successfully and safely

• Fully engage and participate in the self-performance management process including annual reviews, regular feedback sessions, required compliance training, and goal setting

• Actively seek individual development opportunities in relation to job function

• Travel up to 5% as needed

• Under the supervision of the MMA, and in respect to veterinary and kennel assistant operations, encourage and advocate for:

• Smooth and efficient operation of ASNA surgical, medical, and training programs

• Program policies and strategies that support ASNA’s high standards of quality and best practices

• All aspects of operations be enforced with campus wide consistency and adhere to all federal, state, and local regulations

• A positive learning environment across campus supportive of ASNA culture

• Participate in assigned ASNA department and program specific projects, cross-departmental working groups, and any other assigned commitments to support ASPCA’s 2030 goals

• Perform all other duties as assigned by the MMA or the ASNA Senior Leadership Team

Qualifications

• Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals

• Demonstrates Ownership and feels responsible for outcomes

• Believes in Team – that we are stronger together

• Seeks to Elevate others and reimagine what is possible

• Focuses on Impact, specifically making change for animals

• Possess outstanding interpersonal communication skills

• Ability to multitask and deal professionally with high levels of stress in an environment of changing daily operational priorities

• Ability to work in both a team environment and independently

• Ability to work in physically and mentally challenging conditions

• Flexibility in schedule to accommodate program needs, which could include varied daily shifts, weekends, evenings, and holidays

• Possess companion animal handling experience

• Ability to understand that patient death is a regrettable but an inevitable part of the medical profession and adopt a healthy coping strategy for such events

• Provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history

• Possess working knowledge of basic computer/technology skills including email and Microsoft Word

• Ability to lift 35 lbs/16 kgs without assistance and over this weight with assistance, and the ability to consistently stand, bend, lift, and climb during the course of a regular work shift

Education and Work Experience:

• High school diploma, GED, or equivalent

• Fear Free Shelter certification within 60 days of hire

• Preferred 1 year experience in professional companion animal handling in a clinical setting

Compensation and Benefits: 

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target range for this position is $22-$23.44 per hour.

For more information on our benefits offerings, visit our website.

Stay Connected – Join Our Talent Community  

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA.

Qualifications:

See above for qualifications details.

Language:

English (Required)

Education and Work Experience:

High School Diploma (Required)