Vice President, Technology Solutions & Services

Position description

eek collaboration with all who share these goals.

Together, we focus on building and supporting the communities that make the Internet work; advancing the development and application of Internet infrastructure, technologies, and open standards; and advocating for policy that is consistent with our view of the Internet.

About the Position

TheVice President, Technology Solutions and Services (TSS)isn’t just another IT executive role. It’s a rare opportunity to lead the entire technology ecosystem of a mission-driven organization, encompassing global infrastructure and cybersecurity, enterprise systems, risk management, and innovation.

You’ll lead a talented and passionate team, modernizing systems, simplifying operations, and delivering technology that connects and empowers people worldwide. You’ll ensure our tools and systems strengthen our ability to build and protect the Internet, and to reach those who need it most.

As a member of ISOC’s Enterprise Risk Council, you’ll play a central role in shaping the organization’s technology risk strategy, balancing security, innovation, and cost efficiency. You’ll also lead a focused effort to reduce technology sprawl and optimize spending, ensuring ISOC’s investments deliver impact, not overhead.

In the near term, you’ll own and stabilize the Fonteva AMS platform, bringing order, usability, and confidence to a system that underpins how ISOC connects with its members and chapters worldwide. This is an opportunity to blend purpose, leadership, and innovation on a truly global scale.

Location

Remote

What You’ll Do

Lead with Vision

• Set and execute ISOC’s global technology strategy, aligning our infrastructure, systems, and data capabilities with our mission to connect the unconnected and protect the connected.
• Drive innovation that supports Internet resilience, access, and inclusion worldwide.

Simplify and Strengthen

• Lead a strategic effort to streamline ISOC’s technology environment, cutting complexity and reducing costs while improving agility, performance, and security.
• Oversee all systems, from enterprise tools to cloud platforms, ensuring reliability, scalability, and simplicity.

Secure and Govern

• Shape ISOC’s global cybersecurity and risk governance approach, ensuring our systems are resilient and our practices are trusted.
• Serve as a key voice on the Enterprise Risk Council, integrating technology risk into organizational decision-making.

Transform the Member Experience

• Take ownership of the Fonteva AMS platform, leading its stabilization and enhancement to deliver a better, more intuitive user experience for ISOC’s members, chapters, and partners.

Lead and Inspire

• Build and mentor a high-performing global technology team that thrives on collaboration, creativity, and purpose.
• Foster a culture of inclusion, curiosity, and continuous improvement, where technology serves people, not the other way around.

What You Bring

• 15+ years of progressive IT leadership experience, ideally in complex, global, or mission-driven organizations.
• Proven success in technology transformation, governance, and operational efficiency, balancing innovation with fiscal and risk discipline.
• Experience managing enterprise platforms such as Salesforce/Fonteva and driving measurable improvements in user experience and reliability.
• Deep understanding of cybersecurity, information governance, and digital risk management.
• Exceptional leadership, communication, and relationship-building skills.
• A passion for ISOC’s mission, and for using technology to make a positive global impact.

Application instructions

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