View Vacancy – Control Room Officer, Grade-AA, Islamabad

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Security

Note: All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

Main purpose of job:
The Control Room Officer (CRO) will work on a roster under the line management of Control Room Team Leader (CRTL). Duties’ including monitoring the CCTV, dealing with anything that looks out of place, ensuring Radio Base Station is always operational and manned, tracking all vehicles movement and sending out Security Alerts via the emergency messaging system on advice of CRTL/SSM/OSM. The CRO will also ensure staff movement data is accurate and updated, handle Diplomatic / Local mail, manage the main switchboard and answering all the calls courteously and professionally. Perform any other duty as directed by the line manager,  Overseas Security Manager (OSM) and the Senior Security Manager (SSM).

We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.

Roles and responsibilities / what will the jobholder be expected to achieve:

  • Perform Control Room daily operations with high integrity and efficiency.
  • Monitor CCTV during the shift and report any unusual activity to Line Manager / Duty Security Officer.
  • Respond promptly to the radio checks, made by the staff and keep accurate records of all communication. Also prepare Radio Checks Report for Oversees Security Manager (OSM).
  • Keep record of staff members, going on visits & keep a record of any incidents and report these to the Duty Security Officer.
  • Monitor Vehicle and Staff movements, issue field visit related equipment to staff on instruction of Oversees Security Manager (OSM) / Senior Security Manager (SSM) / Line Manager (LM) and report any alarm activation to the Duty Security officer.
  • Inform Duty Security Officer of any security related incident. Instigate Telephone Tree where directed to do so.
  • Actively monitor the protests, evaluate the situation, and on advise of duty officer prepare texts and mark the map before disseminating to staff.
  • Manage the main switchboard and reception counter, answer all the calls courteously and direct them to the right department promptly and courteously.
  • Locate addresses contact number of different government offices/officers, NGO etc.
  • Prepare and manage extension lists and other duty officers’ lists on weekly basis.
  • Manage Store and inventories record management.
  • Collect and enter No Objection Certificate (NOC) details in respective database and update multiple databases used in daily operations of Control Room. Also prepare reports for OSM/SSM.
  • Take important messages for staff mainly of Chancery, Political etc and delivering the messages on priority bases without any delay.
  • Maintain record of outgoing mail via TCS & DHL Courier on daily basis.
  • Arrange cabs for UK Based staff. Make arrangements for their clearance, co-ordinating with Security Supervisor/Police and keep the Security Duty officer informed.
  • Receive and dip all the incoming mail from post room and maintain the mail log books. Sort out unmarked mail to the relevant sections/individuals.
  • Any other duty as directed by the duty OSM, SSM or LM.

Learning and development opportunities:
Learning and development opportunities are in line with FCDO policy augmented by specific role related training where appropriate.

Working patterns:
This post is NOT suitable for flexible working in a way that incumbents work to set roster and any applicant selected will have to work according to an eight hour shifts roster (Day, Evening and Night) during both weekdays and over weekends/Public Holidays which benefits from a 20% Shift Disturbance Allowance (SDA).

Any other information:

  • Any candidate will have to be cleared through the Police and FCDO vetting checks prior to taking up the appointment.
  • The vacancy is open to both female and male applicants.

Essential on arrival:  

  • Higher Secondary School Certificate
  • At least 3 years’ experience operating in a customer services / security liaison and co-ordination capacity
  • Previous experience of working for a disciplined organization
  • Sound interpersonal skills and effective oral and written ability
  • Ability to work under pressure on shift roster.
  • Flexible in roster timing

 
Language requirements:

  • Language: English / Urdu
  • Level of language required: Excellent English & Urdu verbal and written skills required

Desirable:

  • Bachelor’s Degree.
  • Good standard of oral and written, in one or more of the following: Punjabi, Sindhi, Dhari, Hindko and Pashto.
  • Skilled IT worker – Proficient in MS Office, MS Word, MS Excel and MS Outlook.

Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together

17 October 2024

Administrative Assistant (AA)

Full-time, Permanent

41

South Asia & Afghanistan

Pakistan

Islamabad

British High Commission

1

PKR

PKR 90,622 per month + 20% of basic as Shift Disturbance Allowance (SDA)

monthly

14 November 2024

For BHC candidates, the Country Based Staff BHC Terms & Conditions will apply. For other than BHC candidates the basic salary will be ­­PKR 90,622 per month plus 20% of basic as Shift Disturbance Allowance (in lieu of 8 hour shifts roster, including weekends – day, evening & night). This salary is non-negotiable.

Please note that the current salaries are being dollarized and processed in USD (using a fixed corporate exchange rate from November 2022) to provide cushion against the current external market conditions. This is a temporary measure and is subject to review at regular intervals. The payroll will revert to local currency processing once the external market conditions are normalised.

BHC offers a great benefits package that comprises of Annual Domiciliary cover and Medical Insurance Scheme which includes PKR 1,500,000 floater coverage per family for self, one spouse/long term partner and children under the age of 19 or under 23, if in full-time education and not gainfully employed. The Annual Domiciliary cover for day-to-day medical payments is upto PKR 200,000 per family (basis actual bills submission).

 Additionally, The British High Commission contributes to a retirement provision in the form of a mandatory provident fund. 

FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require. The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.

No relocation or any other related costs or assistance will be provided. FCDO does not pay for any travelling, accommodation & relocation expenses incurred and/or accept any financial risk, including cancellation or reschedule costs.

Around half of our work forces are women.  We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. 

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.

Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

To Apply:

Please note applications without (a) and (b) will not be considered. Point (c) to be adhere strictly.

a) Complete the Online Application Form.
b) Complete the Experience, Behaviours, Technical/Professional skills-based segment in the Online Application Form.
c) Applicants need to answer the questions based on their professional experience. Kindly refrain from use of AI based tools to avoid application from getting rejected/disqualified.

To ensure a successful application it is important that you explain how you demonstrate behaviours and technical / professional skills, basis your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Frameworkwhich provides a detailed guidance on how these behaviours are defined for each position. 

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) technique to prepare specific examples of when and how you have demonstrated these behaviours in your application, by evidencing a structured response, including your skills and experiences. You briefly describe the situation in which you demonstrated the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

Internal candidates applying for this position must have completed their probation and have prior approval from their line manager, else the application will not be considered.

We will accept only online applications by 17th October 2024 (latest by 23:55 hours PST).

Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount. 

Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.

Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

The start date mentioned in the job advert is a tentative & the appointment of successful candidate will be subject to clearance of police and other checks including references, educational and professional.

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.


To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application/indicate in your cover letter where (nearmejobs.eu) you saw this job posting.

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