View Vacancy – CPK, SH – Systems, Data and Innovation Officer, EO

Other British Government Departments (Partners across Government, including UK Visas)

UKVI (UK Visas and Immigration)

Main purpose of job:

The Systems, Data and Innovation Officer plays a vital role in supporting and enhancing the International Network’s operations across its four strategic pillars. Reporting to the Global Transition Lead and with matrix alignment to Regional Heads, this position focuses on developing and maintaining Power Platform solutions, data analysis, and continuous improvement initiatives that support the network’s mission.
The role supports a network of Visa Outreach Officers (VOOs) through technology solutions, particularly the VOO Logging app and related Power Platform applications that capture and manage business activities across all four pillars.

Roles and responsibilities / what will the jobholder be expected to achieve?

Establish & Maintain the Network

Systems and Innovation

  • Support the Head of Systems, Data and Innovation with platform development initiatives.
  • Identify and implement system improvements while maintaining documentation.
  • Design and implement technical solutions to meet regional requirements.
  • Drive continuous improvement through automation and system enhancements.
  • Evaluate and implement new technologies based on user feedback and operational needs.

Training and Support

  • Design and deliver technical training programs, including materials and user guides.
  • Build and support a network of regional super users and champions.
  • Support the Head of Systems and Innovation to monitor training effectiveness and system usage.

Performance Analysis

  • Develop and maintain performance dashboards and analytical reports.
  • Support data-driven decision making through trend analysis and insights.
  • Support the Head of Systems and Innovation to monitor system effectiveness and implement improvements based on usage patterns.

Regional Support & Matrix Management

  • Work directly with Regional Heads to understand and support local priorities and requirements.
  • Serve as the primary point of contact for regional systems and performance queries.
  • Contribute to regional strategic initiatives with data and systems expertise.

Relationship and Stakeholders

  • Maintain and enhance contact management systems for stakeholder engagement tracking.
  • Develop reporting solutions to monitor engagement effectiveness and stakeholder relationships.
  • Support the network’s engagement tracking requirements through Power Platform solutions.
  • Create dashboards to visualize stakeholder interaction patterns and engagement outcomes.
  • Provide technical support for stakeholder management tools and applications.

Supporting Operations

  • Support and maintain the DMC Escalations app and IT solutions for the Global Partner Programme, including associated Power Platform functionality, workflows and reporting requirements.
  • Develop new applications to support operational requirements across regions.
  • Create and maintain technical documentation and user guides.
  • Design and deliver training sessions on systems and applications.
  • Support overseas Enrichment teams with technical solutions for document processing and verification.

Customer & Market Insight

  • Develop and maintain reporting solutions for market intelligence gathering.
  • Create data visualization tools for market trend analysis.
  • Support VOOs with technical solutions for insight capture and reporting.
  • Design and implement data collection mechanisms for targeted insight gathering campaigns.
  • Produce analytical reports to identify patterns and trends in market data.

Assurance & Integrity

  • Develop and support systems for logging VAC inspections, TB centre audits, and SELT centre audits.
  • Develop quality assurance monitoring tools and dashboards.
  • Create and maintain solutions for compliance monitoring.
  • Support data validation and integrity checks across systems.
  • Implement technical solutions for audit trail maintenance.

  • Essential Technical Skills
  • Strong proficiency in Microsoft Power Platform (Power Apps, Power BI, Power Automate) or related applications such as Excel Power Query
  • Experience in developing and maintaining business applications.
  • Data analysis and visualization expertise.
  • Technical documentation and user guide creation.
  • Training delivery and facilitation skills.
  • Project management and stakeholder engagement capabilities.

Essential Experience

  • Application development and support
  • Data analysis and reporting
  • Process improvement initiatives.
  • Technical training delivery
  • User support and documentation
  • Stakeholder engagement across multiple levels

Language requirements: 

Language: English

Level of language required:  Fluent

  • International organization experience.
  • Working across multiple time zones.
  • Knowledge of visa operations or immigration processes.
  • Experience with agile development methodologies.
  • Background in continuous improvement initiatives.

Changing and Improving, Delivering at Pace, Managing a Quality Service

30 April 2025

Executive Officer (EO)

Full-time, Permanent

35

Asia Pacific

China

Beijing, Shanghai

British Embassy

1

CNY

Please refer to the benefits section

monthly

23 June 2025

To facilitate an agile workforce, you may be required to undertake other duties from time to time as the British Embassy may reasonably require.

Benefits:

We offer a competitive package which includes –

  • For Beijing, Shanghai and Guangzhou: A gross monthly salary of CNY 19,955 for Chinese Nationals and an abated salary of CNY 27,633 for British Nationals and spouses/partners of diplomats who are ‘W’ (diplomatic) visa holders and meet passport criteria.
  • Commercial insurance package including accidental, life, medical and business travel insurance
  • 22 days annual leave entitlement in pro-rata which increases by 0.5 per full calendar year worked up to maximum of 25 days. We offer different types of compulsory leave in accordance to Chinese law, e.g. Maternity Leave, Paternity Leave, Marriage Leave, Parental leave, etc.
  • In addition to the above compulsory leave, we also offer other types of leaves with pay e.g. Study Leave, Volunteering Leave to support staff who undertakes volunteering activities, Special Paid Leave to deal with emergencies involving a close family member, and more.
  • Employee Assistance Programme which is a confidential service providing help, support and information to staff to resolve and manage situations causing concern whether at work or personal nature is available to staff 24/7.
  • There is also plenty of opportunity to develop on and off the job and establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professional skills. The Mission encourages a blended learning culture based on the 70/20/10 model which includes e-learning, mentoring, coaching, other development activities and role-specific required trainings. This offer also includes supporting staff members to take part in a 5 days of learning activities each year.

Learning and development opportunities (and any specific training courses to be completed):

This role offers excellent opportunities to:

  • Develop advanced Power Platform development skills.
  • Gain experience in global systems implementation.
  • Build expertise in data analysis and visualization.
  • Enhance project management capabilities.
  • Contribute to strategic international operations.

The successful candidate will join at a crucial time in the International Network’s development, with the opportunity to shape and influence the technical solutions that support its global operations.

Working Patterns:

    35 hours of work per week from Monday to Friday, 08:30-17:00. Full time role with flexible working hours as per the local post TACOS

    Other Information:

    Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy/Consulate General are subject to Terms and Conditions of Service according to local Chinese employment law.

    No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

    The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.

    Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline.”

    Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

    We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.  Applicants called for an interview will be assessed on the core behaviours listed above.

    All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
     
    Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

    For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

    The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

    Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.


    To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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