View Vacancy – EG – Information Technology Support Officer (AO)

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Information Technology Services

The British Embassy in Cairo is looking to recruit an Information Technology Support Officer (ITSO), job grade Administrative Officer (AO).

The successful candidate will be responsible for providing first and second level IT support within the British Embassy.

Roles and responsibilities:

  • Providing first-line IT support to all users, the internal telephone system, and the networks on which they stand.
  • Setting up and training new users on the FCDO IT system including security requirements
  • In Liaison with Helpdesk, conduct trouble shoot work on laptops, desktops, servers and return faulty equipment to the UK.
  • Review, procure, install, and manage a range of hardware/peripherals.
  • Dispose of redundant IT equipment according to FCDO policy.
  • Arrange IT equipment for conferences and manage the IT and V/C equipment.
  • Manage the relationship with all our Telecoms and ISP providers. Help setup telephone and internet at the residence of new diplomatic staff.
  • Review mobile phone usage across the Embassy.
  • Promote best practice on knowledge management and storage.
  • Sit on the Knowledge and Technology Committee
  • Crisis/Emergency Planning: Be involved in any Post crisis planning and exercising.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.

Key behaviours:

  • Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
  • Making Effective Decisions – Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
  • Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
  • Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.

  • Demonstrated skills and experience in IT and previously worked in an IT administration environment.
  • Have good communication skills both in English and Arabic. Able to express ideas and messages clearly and concisely both orally and in written communication.
  • Must have an initiative, and the ability to work as part of a team.
  • Strong customer service skills.
  • Have an exceptional knowledge of Microsoft Office products.
  • Prioritisation skills to ensure proactive and reactive work including training is completed.

Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service

7 May 2024

Administrative Officer (AO)

Full-time, Fixed Term

36

12 months

Middle East & North Africa

Egypt

Cairo

British Embassy

1

USD

948

1 July 2024

Eligibility:

Applicants must have the legal right to live and work in Egypt.

Remuneration:

 The Embassy aims to offer an attractive working environment and remuneration package for this role, including a non-negotiable gross salary of USD 948 per month, subject to insurance and tax as per the usual regulations, based on a 36 hours per week. In accordance with the FCDO Policy and agreement with line manager, staff can work flexible hours.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount. 

We offer a competitive package including medical benefits, performance related bonus, recreational facilities, opportunities for job related training and development, etc. There are no other allowances payable as part of this package. No accommodation nor relocation expenses are payable in connection with this position.

This role is for a full-time employment, on a fixed term contract basis for one (1) year, subject to three (3) months’ probationary period. The contract may be extended, subject to satisfactory performance and on ongoing business requirement.

The British Embassy is committed to helping staff develop in their careers through formal and informal training and coaching. An active Learning & Development Committee supports staff in their goals. In addition, all staff have access to the resources that the Embassy and UK Foreign, Commonwealth and Development Office’s International Academy provides.

We provide opportunities for personal development to help develop skills needed to do the job effectively alongside a range of other learning opportunities.

How to apply:

Interested candidates must include to their online application form 1) an updated Curriculum Vitae (CV); 2) motivation essay, in the relevant sections of the online application form, stating how you meet the requirements of the role; and 3) specific examples, in the relevant sections of the online application form, of how you meet the key behaviours and skills required. 

Applications that do not include this information will not be considered. 

Closing date of receiving applications is before 23:55 (Egypt local time) on 07 May 2024. 

Applications received after the stated deadline will not be considered.

Internal candidates (i.e., those who are currently employed by the British Embassy Cairo) applying for this position should consider informing their current line managers upon submission of their application.

Process: 

The recruitment process, including security clearance, is expected to take around 2-3 months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidates profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.

Appointable candidates who were unsuccessful at interview may be placed on a ‘reserve list’. If during the reserve period of six (6) months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Personal data collected will be treated in strictest confidence under the terms of the UK Data Protection Act and used for recruitment purposes only.

 

The British Embassy Cairo is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local Egypt employment law.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.


To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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