View Vacancy – ETD Assistant

Foreign, Commonwealth and Development Office (Consular Roles)

Consular

The British Embassy in Mexico City is part of the Foreign, Commonwealth and Development Office’s (FCDO) worldwide network of 270 Posts, representing British political, military, economic, and consular interests overseas. Consular assistance is an FCDO priority and issuing Emergency Travel Documents (ETD’s) is a large part of the assistance offered to British nationals whilst working or travelling overseas. The Emergency Travel Document Centre operates as a hub, managing all ETD applications globally from three centralised locations (Singapore, Madrid and Mexico City). Between the three Centres we operate a near 24-hour service, 6 days a week. This is an exciting opportunity to join a busy, fast paced team providing direct assistance to individuals around the world every day. 

You will primarily work on standard or straightforward applications for which we have a 2 working day turnaround time. Your role will include checking document information and assessing applicant’s eligibility; taking payments for applications; data inputting and processing applications, printing Emergency Travel Documents and organising courier delivery, liaising with customers, usually by email or by phone. 
Please note that ETD applicants are often distressed and occasionally vulnerable, requiring staff undertaking this role to be resilient and able to work under pressure. This is a very rewarding role with a global reach. You will provide support on a daily basis to people across every continent making important journeys, often out of situations that are challenging or stressful. You will work closely with British Consular teams, particularly within Americas.

This is a rewarding role particularly for someone who is looking for a role that provides a direct, positive outcome for individuals. The successful candidate is able to prioritise effectively, work pro-actively with well-rounded verbal and written communication skills. The successful candidate must also be a strong team player able to consider other people’s points of view and understand the big picture when working with others. 

Roles and responsibilities 

  • Checking, completing and printing standard Emergency Travel Documents (ETDs)
  • Request additional supporting documentation and information
  • Check applicant eligibility
  • Process payments
  • Meeting daily productivity benchmarks and quality targets
  • Spotting and flagging potentially vulnerable applicants who require further support to in-country consular teams
  • Attending regular team meetings
  • Liaison with customers throughout the ETD process where required
  • Liaising with Consular colleagues across the globe
  • Communicating with couriers for the delivery of ETDs
  • General office duties including ETD stock management

  • Fluency in English both verbal and written, with excellent communications skills
  • Strong IT literacy
  • Attention to detail
  • Previous experience of working effectively within a team
  • The ability to work flexibly in a fast paced, changing environment
  • Good organisational skills to deliver within required timescales
  • Customer service skills with 2 years’ experience minimum

  • Previous experience of data entry and checking documents
  • Previous experience interviewing customers or stakeholders
  • Consular experience and knowledge
  • Experience working in an administrative hub or centralised operation

Delivering at Pace, Making Effective Decisions, Working Together

21 April 2025

Administrative Assistant (AA)

Full-time, Temporary

37.5

Latin America and Spanish speaking Caribbean

Mexico

Mexico City

British Embassy

1

MXN

17,903.00

monthly

2 June 2025

Candidates must be able to live and work in Mexico in their own right at time of application.

Please ensure you answer all application questions in full as CVs will not be considered in the recruitment process until the interview stage.

The successful candidate will be subject to a security clearance and professional reference checks.

Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.  

Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Closing date of receiving applications is before 23:55 (Local Time) on 21 April 2025

All applicants must fully complete the online application form, including the sections for employment and educational details, experience, and behaviour-based questions. Only those applications that contain all required information will be considered. To ensure the sift process remains anonymous, please do not include any personally identifiable information in your application form.

All staff at the British Embassy and its Consulates in Mexico are expected to work towards the UK mission statement of Building a UK/Mexico partnership, which makes the world and us more prosperous and secure, and to embody the Embassy’s agreed values of Honesty, Respect, Inclusion and Professionalism. 

Working Patterns

Normal working hours are 8am to 4pm, Monday to Friday, however there may be requirement to work outside of these hours, this may include weekends, unsociable hours and public holidays. The exact working hours and shifts will be determined by the British Embassy Mexico City. The British Embassy in Mexico City offers a hybrid-working model (mix of working from the office and at home), this will be available once training is completed.

No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit.  Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local Mexican employment law. Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews. The British Embassy is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation. All staff at the British Embassy and its Consulates in Mexico are expected to work towards the UK mission statement of Building a UK/Mexico partnership, which makes the world and us more prosperous and secure, and to embody the Embassy’s agreed values of Honesty, Respect, Inclusion And Professionalism. The successful applicant may not be able to attend some Embassy events or activities due to the responsibilities of the role. 

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.


To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application/indicate in your cover letter where (nearmejobs.eu) you saw this job posting.

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