View Vacancy – JOA – Technical Works Officer (AO)

The British Embassy Amman has a vacancy for the position of Technical Works Officer, job grade Administrative Officer (AO), on a fixed term contract for two (2) years.

We are seeking an experienced candidate with management potential who will work with the Estates Manager and Technical Works Supervisor to establish the Technical Works Group (TWG) as a centre of excellence serving a diverse staff base. The jobholder will manage day to day maintenance of estate-related assets to statutory requirements and oversee planned improvements. You will work to the Embassy’s health, safety, and welfare standards for the benefit of all staff at the Embassy in a ‘zero harm’ culture. You will also help reduce the Embassy’s carbon footprint through greater use of renewable energy, reduction in waste, and the increase of sustainable practices. 

Duties and responsibilities:

The successful candidate will be responsible for managing and maintaining the Embassy’s estates, ensuring a high standard of operational efficiency, safety, and customer satisfaction. Key responsibilities include:

– Operational Maintenance Management:

• Oversee day-to-day maintenance of the Embassy compound, Ambassador’s Residence, and leased accommodation units.
• Develop and implement work schedules, ensuring all tasks align with UK health and safety standards.
• Organise and supervise the Technical Works Team in handling planned maintenance, ad hoc repairs, and urgent requests.
• Inspect completed work to verify quality and compliance with safety regulations, addressing any deficiencies promptly.

– Project Management:

• Plan and deliver small-scale improvement projects across office, residential, and recreational facilities.
• Prepare project documentation, including specifications of requirements (SoR), budgets, timelines, and contractor agreements.
• Oversee project execution, ensuring timely delivery, quality outcomes, and adherence to budgets.

– Contractor Coordination:

• Manage relationships with external contractors, ensuring technical competence and adherence to safety standards.
• Evaluate whether tasks should be completed in-house or outsourced to ensure cost efficiency and quality.

– Team Leadership and Development:

• Line-manage the Technical Works Team, fostering a culture of professionalism, continuous improvement, and customer service.
• Design and implement training plans to upskill team members, ensuring compliance with UK standards and safe practices.

– Customer Service and Stakeholder Engagement:

• Act as the main point of contact for maintenance and project updates, ensuring clear communication with Embassy staff.
• Proactively gather and act on feedback to improve service delivery.

– Health, Safety, and Compliance:

• Champion a ‘zero harm’ culture, ensuring all work complies with health and safety standards.
• Maintain accurate records of health and safety inspections, risk assessments, and compliance activities.

– Resource and Financial Management:

• Manage inventory and ensure availability of essential tools and materials.
• Oversee financial records for maintenance expenses and small purchases, ensuring compliance with financial policies.
• Reconcile transactions and liaise with the Finance Team for contractor payments.

The above list is not exhaustive, and the jobholder will be required to be flexible as specific responsibilities could change in the future and this would be at the discretion of the line manager/ senior management and agreed with the jobholder. The job description may be reviewed to meet changes in business needs. The jobholder may also take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis.

Key behaviours required:

• Managing a Quality Service – Gain a clear understanding of customers’ needs and expectations. Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money. Act to prevent problems by identifying issues, reporting them, and providing solutions. Keep customers and all colleagues up to date with progress. Show customers where to access relevant information and support that will help them to use services more effective.
• Delivering at Pace – Always work with focus and pace to get the job done on time and to a high standard. Follow the relevant policies, procedures and rules that apply to the job. Use own knowledge and expertise to organise work. Keep focused on delivery and take responsibility for the quality of work produced. Keep a consistent level of personal performance. Keep managers and stakeholders updated on how work is progressing.
• Changing and Improving – Review ways of working and suggest improvements, including how to make full use of new digital technologies. Learn new procedures and help colleagues to do the same. Query any issues that arise from changes in a suitable way. Respond in an effective and appropriate manner when emergencies arise.
• Working Together – Proactively contribute to the work of the whole team and remain open to taking on new and different roles. Get to know your colleagues and build supportive relationships. Listen to alternative perspectives and needs, responding sensitively and checking understanding where necessary. Ask for help when needed and support others when the opportunity arises. Be aware of the need to consider your own wellbeing and that of your colleagues. Understand that bullying, harassment, and discrimination are unacceptable.

The jobholder will also need to role model the Embassy values of:

• Integrity
• Honesty
• Objectivity
• Impartiality

Eligibility:

If you are selected for this position, we will be able to employ you as long as:

• You have the right to live and work in Jordan; and
• You receive the appropriate level of security clearance.

This is a rewarding role for a candidate interested in customer service and operational delivery and will require and teamwork and resilience.

This is a busy middle management role that calls for an experienced, well-organised self-starter with drive, initiative, and good technical skills. The role requires someone who can deliver customer focussed, day-to-day operational requirements, confident and competent in decision-making, and able to access and influence the right support from their manager and the team.

As with all Corporate Services (CS) jobs, no two days are the same. The Embassy and associated compound require ongoing and significant maintenance, and this brings with it regular and unusual challenges. Having a calm but firm approach and a sense of humour will help!

Excellent interpersonal skills are essential, and you will be comfortable dealing with staff at all levels and be able build co-operative and productive working relationships with everyone that you meet.

Essential

• Relevant experience in a similar estates/ trades management customer-facing role, ideally for at least five (5) years.
• Proven experience with relevant certification in one or more of the following areas: fit-out/ refurbishment projects, MEP projects, facilities/ buildings maintenance.
• Management expertise and experience of working with, and motivating, operational delivery teams.
• Highly organised and able to deal with challenging situations, confident in scheduling day-to-day tasks and making decisions on triaged, ad-hoc, or emergency requests.
• Excellent team working skills including evidence of working collaboratively with multicultural colleagues.
• Good working level communication skills in English, both oral and written. Able to express ideas and messages clearly and concisely, both verbally and in written communication.
• Holds at least a bachelor’s degree in engineering, preferably mechanical, electrical, mechatronics, or relevant.
• IT skills and literacy in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams) and AutoCAD.