View Vacancy – Junior Butler, Grade- S3, Colombo

“Note : All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.”

Main purpose of job:
British High Commissioner’s Residence is looking for a talented and passionate Junior Butler, who is prepared and holds willingness to deliver exceptional and uninterrupted service whilst being part of the Residence team. You will be part of a 4-person team on regular days which might increase during events.

You are expected to have a real pride in what you do, with the ability to build rapport with the service receivers (High Commissioner and his/her family, Residence guests) and the fellow team members.  

We expect a warm and welcoming personality, with standards of professionalism. You will be part of the Residence team, responsible for serving all meals during private and official gatherings, indoors/outdoors, extend sit down pre-plated service, silver service, buffet setup, clearance, setup, dismantling setup, housekeeping, luggage handling, aesthetic setting etc. More mentioned in the roles and responsibilities section.

Roles and responsibilities / what will the jobholder be expected to achieve?
25%

• Implement the necessary changes to ensure operational and service compliance.
• Identify operational weakness and opportunities for betterment in the quality of products and services.
• Take rounds carrying an eye for detail to identify general mechanical/engineering related glitch. Report further to the Butler/Residence Manager.  
• Conduct bi-annual inventory of cellar, crockery, cutlery, glassware, silverware, artwork, furniture etc. in co-operation with the Butler.
• Spot check event room, guest room for setup.

30%

• Setting up, providing service and clearance during cocktail events, tea, breakfast, lunch, dinner, bar service in collaboration with the Butler.
• Perform closing duties after the event /meal is over.
• Washing, cleaning all tableware etc.
• Keep silver and other items (door handles, lamp stands etc.) polished and clean.
• Prepare for and support the delivery of events at the Residence and outside events in Official capacity.

30%

• Greet and bid farewell to High Commissioner/family/guests on daily arrival and departure, whilst liaising with Residence gate security.
• Extending assistance to Housekeeper to maintain appearance and cleanliness in the public areas whilst performing multi-tasking during back-to-back room turn around.
• Play part in keeping clean and fit for purpose the interior of the house and the immediate areas outside it.
• Extend assistance to Chef in performing multi-tasking during whole day events.

15%

• Provide appropriate domestic support to the High Commissioner as the Residence’s Junior – Butler.

Resources managed (staff and expenditure): 
•    Ordering with the Butler/Housekeeper for everyday essentials.
•    Prepare beverage consumption post completion of every event in collaboration with the Butler.

• Minimum of 1 year experience in 4- or 5-star hotel OR
  1 year of experience in reputed establishments, as a Butler or similar position.
• Hotel School Certificate in F&B/Kitchen and Housekeeping Departments.
• Diploma in Hospitality Management is an added qualification.

Experience in service-related aspects.
•    Speech clarity and good communication
•    Attention to detail. 
•    Skills in F&B and Housekeeping (both public area and rooms).
•    Should be proactive in performing duties and helping others.
•    Be an active team player with a proven ability to work using own initiative.
•    Should have an enthusiastic attitude and willingness to deliver a professional service.
•    Be friendly and helpful and able to remain calmness under challenging circumstances.
•    Being courteous and supportive.
•    Can do attitude. 
•    Willing to work long hours as and when requested.

Language requirements:
Language:  English
Level of language required:  Spoken – Fluent, Written – Good
Ability to communicate in Sinhala and/or Tamil would be an added advantage.