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Beirut
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Reception
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The British Embassy in Beirut has a vacancy for a Receptionist under Corporate Services Team, job grade Administrative Assistant (AA) on a fixed term contract of 12 months.
The primary responsibility includes operation of the switchboard, greeting visitors and administrative tasks in support of the Corporate Services Section. The position holder will work closely with the Corporate Service Assistant and will report to the Finance & HR Manager.
This role concentrates on the support for Finance and HR Manager particularly and the Embassy’s work generally.
You will be responsible for providing high quality and customer focused to all staff in Beirut.This is an excellent opportunity to work within a large and fast-paced team for someone with a proven track record in customer service, preferably in a similar role or demonstrating the skills needed to work in the field of service delivery.
Roles and responsibilities:
Reception duties (40%)
- Acts as first point of contact to the embassy by answering/forwarding phone calls and receiving visitors.
- Maintains reception security by following procedures, coordinating with the security hut and control room about coming visitors, issuing visitors’ badges, while greeting them and informing the concerned employee.
- Ensures that the telephone list, tree and emergency phone list is daily updated (removing / adding staff) and properly saved on the shared area.
- Handles all visa and immigration inquiries by directing them to gov.uk.
- Ensures that all DHL mails, especially diplomatic bags, are well sent/received to the relevant departments.
- Provides necessary support to all staff (Country Based and UKBS) by guiding them when necessary.
- Arranges ahead of time, ad hoc receptionist cover during own absence.
- Leads on the annual staff survey to ensure staff participation and engagement at all times.
- Handles fax machine including sending, receiving and forwarding to relevant recipient.
- Maintains safe and clean reception area by complying with rules and regulations.
- Responds to any additional request of the Corporate Service Assistant / Finance & HR Manager / Head of Corporate Services.
Medical Insurance (40%)
- Administers country-based staff insurance plan (medical) by providing new joiners with necessary forms to be completed, and ensures it is well sent to our insurance supplier.
- Acts as main point of contact in getting approvals for laboratory tests and in hospital claims to all country-based staff.
- Continuously updates the medical insurance tracker by adding all claims received from the staff; and ensures that all refund cheques are well delivered to concerned employee.
- Processing insurance invoices by following internal policies (via GTPC SharePoint) while coordinating with GTPC in order to ensure that the invoices are successfully processed and reports any discrepancy in the invoices to the corporate service assistant / Finance & HR Manager.
Admin Duties (20%)
- Assists the Corporate Service Assistant in chasing suppliers to send in timely invoices (example: Electricity and Ogero Bills).
- Assists the Corporate Service assistant in raising requisitions and PO’s when required.
- Preparing VAT reports to be submitted to MFA
- Responds to any additional request of the Corporate Service Assistant / Finance & HR Manager/Head of Corporate Services.
The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.
Key Behaviours required:
- Changing and Improving – Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
- Making Effective Decisions – Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
- Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
- Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
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- Excellent communication skills in English and Arabic and flexible team player
- Excellent Business English writing skills
- High motivation and energy
- Excellent interpersonal with a strong customer focus
- Numerate reliable and able to work under pressure and on own initiative following compulsory rules and procedures
- Ability to pay attention to details
- Self-starter and proactive
- Fully conversant with Microsoft Office (word, excel, outlook and the internet)
- High level of organizational skills and ability to multitask and deliver high quality work to deadlines
- Diplomacy and sensitivity when dealing with clients
- High level of confidentiality
- Ability to meet strict deadlines
- Bachelor’s in business administration
In addition, we are looking for someone who can demonstrate:
- Integrity
- Honesty
- Objectivity
- Impartiality
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- 1 year of experience in a similar job.
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Changing and Improving, Communicating and Influencing, Delivering at Pace, Making Effective Decisions
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15 December 2024
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Administrative Assistant (AA)
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Full-time, Fixed Term
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42
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12 months
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Middle East & North Africa
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Lebanon
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Beirut
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British Embassy
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1
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USD
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2,215
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monthly
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3 February 2024
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Eligibility:
If you are selected for this position, we will be able to employ you as long as you:
- Receive the appropriate level of security clearance;
- Have (or be willing to obtain) the right to live and work in Lebanon. Candidate’s residence permit and work permit, and the expense to obtain them, will be their own responsibility.
Working hours and remuneration:
The Embassy aims to offer an attractive working environment and remuneration package for this role, including a non-negotiable salary of $2,215 per month. The salary will be paid gross, and you are expected to comply with your tax obligations through completion of a tax return to the local authorities. However, for third country nationals and UKB staff spouses/ partners employed by the Embassy, as you are not liable to pay Lebanese income tax, your salary will be abated by an amount equivalent to the Lebanese tax that would otherwise be payable (if appropriate).
There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.
This position is for a full-time employment, on a fixed-term contract basis of twelve (12) months with possibility of extension depending on budget availability and performance. The successful candidate will be subject to a 90-day probationary period. The appointment is also subject to satisfactory local and UK security clearances.
Conditioned working hours are 42 hours gross per week. Normal working hours are Monday to Thursday 07:45-16:00 and Friday 07:45-14:00.
The Embassy is committed to ensuring that you are able to maintain a suitable work-life balance. Annual leave entitlement is 20 days plus 14 public holidays (on a pro rata basis).
We offer a competitive package in line with local labour law, including transport, family, educational allowances, and good level of medical insurance coverage, performance-related bonus, and opportunities for job related training and development, etc.
We place a strong emphasis on learning and development (L&D) and UKOS has a supportive and active approach. The FCDO is an effective ‘Learning Organisation’. This means that learning and Development is something we all take personal responsibility for and is something we do every day, not just when we are attending classroom training courses or undertaking eLearning.
To help with this approach, the FCDO endorses a mixture of formal and informal development. Example of this include classroom training and eLearning (formal) as well as coaching, mentoring and on the job development(informal).
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How to apply:
Interested candidates must include 1) an updated Curriculum Vitae (CV) 2) motivation essay, in the relevant sections of the online application form, stating how you meet the requirements of the role; and 3) examples, in the relevant sections of the online application form, of how you meet the key behaviours, technical competencies, and skills required.
Please refrain from the use of AI based tools when completing your application, this is to ensure a fair competition for all candidates and helps maintain the integrity process. If the use of AI is identified, your application may be rejected.
Applications that do not include this information or provided in the stated format will not be considered.
Applications must be submitted before 23:55 Beirut local time on 15 December 2024.
Applications submitted after the stated deadline will not be considered.
Internal candidates (i.e., those who are currently employed by the British Embassy Beirut) applying for this position should consider informing their current line managers upon submission of their application.
Process:
The recruitment process, including security clearance, is expected to take around two-three months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidates’ profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.
Appointable candidates who were unsuccessful at interview may be placed on a ‘reserve list’. If during the reserve period of six (6) months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
The start date mentioned in the advert is tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.
The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require. The British Embassy Beirut is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy is subject to Terms and Conditions of Service according to local Lebanon employment law.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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