View Vacancy – Property Compliance Lead – Europe (POL24.472)

Roles and responsibilities

Our European Property Compliance Lead will be required to lead on all compliance related activities on behalf of OED within the region. Activities will include ensuring that all contractual requirements and obligations are being fully met at all times, documentation and information is provided in the correct format, to the correct standard, in a consistent manner and that it is checked and validated in the shared portal, to remain up-to-date and accurate at all times. Performing a leading role in the contract wide audit programme, the Property Compliance Lead, will ensure that the clients’ obligations are being fully discharged as part of their business-as-usual activity and to introduce monitoring and reporting on all corrective measures ensuring that they are achieved in a timely manner.

The FCDO operates against a robust suite of property standards and the European Property Compliance Lead will be required to develop a very strong working understanding of the standards and policies to ensure that the service partner and wider OED team are operating in accordance with the requirements. 

Main purpose of job

• To lead on property compliance and policy assurance related matters in the BAU phase of the new generation 3 facilities management maintenance contract (mobilisation commenced on 01 December 2023).

• To lead and undertake an audit and compliance programme to assure all activities relating to the European outsourced FM contract are delivered in accordance with the relevant standards and polices. Directly driving audit activity, reviewing, and validating documentation against agreed standards and process to ensure all necessary documentation is provided, recorded and accurate and activities meet the required standards at all times.

• Lead the Authorities’ compliance activity across the regional contract, representing OED through interactions with external bodies/contractors as well as with internal colleagues and partners, provide guidance and leadership to ensure assurance and governance activities are delivered. 

• Provide technical support and guidance to the wider European OED team members as necessary, in relation to all compliance related matters for planned, reactive as well as current project activities.

Stakeholder management: 

• Develop and maintain productive and mutually beneficial relationships with FCDO colleagues at Posts and relevant senior stakeholders as necessary.

• Establish and maintain productive and mutually beneficial relationships with private sector partners and supply chain, with key focus on the principle outsourced FM provider operating within region. 

• Ensure that the requirements and needs of all stakeholders are identified, communicated and acted upon as appropriate giving due regard to correct processes and protocols. 

• Ensure that all customer/client expectations are properly managed as they relate to compliance and the property standards/FCDO policies.

• Closely monitor, escalate, and directly engage with suppliers, Post Corporate Services teams, OED operational teams and Post security colleagues as necessary, to ensure that within the area of focus for the role, the jobholder can assure that outputs meet the necessary compliance standards as laid out in FCDO policies at all times.

• Proactively participate with the wider Europe Generation 3 FM operations and commercial team contract performance meetings and reviews, taking the lead on the compliance and Health and Safety matters directly.

• Implement and monitor change control procedures when they relate to compliance or policy changes (all policy changes will be the responsibility of the Head of Global Building Compliance).