View Vacancy – Regional HR Officer – AO (44/24 PTA)

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

RCSH (Regional Corporate Service Hubs)

Job Description (Roles and Responsibilities)

Main purpose of job:

To assist the Human Resources Team at the Regional HR Hub who are responsible for supporting staff at all British diplomatic missions in the Africa Region. Respond to HR enquiries from staff across the region in a timely and courteous fashion, in line with local employment law and central guidance and policy.

HR Administration

Responsible for all administration – Create, amend and terminate staff records, process leave requests, and compile reports for senior management.
Update and maintain HR databases used to track starters and leavers, contracts, probation and changes in personal circumstances
Provide administrative support and assistance on large projects such as Quarterly Activities Report, Performance Pay, etc.
Process and upload payroll related documents for all country-based staff in the Africa region.
Produce regular and ad hoc HR Direct reports for the HR Hub team.

HR Enquiries

Manage and organise the shared email inbox and update the enquiry log to ensure enquiries are appropriately handled according to their urgency and subject matter within relevant SLA targets.
Respond to HR enquiries, following appropriate procedures, in line with policy guidance.
Monitor central policy and guidance, ensuring that enquiry handling procedures mirror these and highlight any changes to team members.
Constantly seek to review and improve services by identifying areas for development in guidance and reporting feedback from customers to senior managers.
Respond to employment verification requests.

Probation and Contract Management

Monitor probation periods and employment contracts.
Proactively liaise with senior managers within the region and take appropriate action on a timely basis – renew contracts, confirm employment or initiate termination processes.

Talent and Performance Management

Ensure compliance with the standard performance appraisal process.
Assist in Monitoring the completion of performance appraisals throughout the region.

General Service Delivery and Administration

Record relevant data accurately to ensure that accurate MI is captured.
Ensure the current electronic filing system is up to date which includes active, terminated, and archived files.
Provide general administrative functions and any other reasonably requested ad hoc duties.
Answer all enquiries from internal and external stakeholders with strong customer service skills.
Assist the Regional HR Advisor with coordination of meetings.
Maintain office supplies for HR team, ordering additional items as needed.
Serve as backup for other HR Advisors as and when needed.
Participate as an active team member and take on other team projects as necessary.

Essential qualifications, skills and experience

Excellent oral and written communication skills, as well as organizational and interpersonal skills
A minimum of three years relevant experience in an HR Administration role
Experience in a shared service environment will be an advantage
Good command of spoken and written English

Desirable qualifications, skills and experience

Excellent standard of IT skills is required, including Microsoft Office (including Excel, Word, PowerPoint, Outlook, Teams), SharePoint and the ability to use these systems to communicate and produce reports, charts, graphs etc.
Strong proficiency in French or Portuguese will be an added advantage.

Required behaviours

Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together

Application deadline

4 November 2024

Grade

Administrative Officer (AO)

Type of Position

Fixed Term

Working hours per week

40 hours

Duration of Post

12 months

Region

Africa

Country/Territory

South Africa

Location (City)

Pretoria

Type of Post

British High Commission

Number of vacancies

Salary

R 324 897,95 (per annum)

Type of Salary

yearly

Start Date

2 January 2025

End Date

30 November 2025

Other benefits and conditions of employment

Learning and development opportunities (and any specific training courses to be completed):

Induction
Mandatory e-Learning courses (IT induction, Foundation Level module 1, mental health at work, Becoming disability confident, Resilience and wellbeing and commercial awareness).
The British High Commission offers a broad range of learning and development opportunities including personal development around leadership, impact and collaboration, as well as more specific training for areas such as people management, financial procedures etc. For specialist training, study grants to contribute to costs can be provided based on merit and relative need. Study leave is also provided. Full training is provided on all bespoke software or British High Commission processes that are unique to the Mission.

Working patterns:

Flexible working patterns, including hybrid working. This will depend on operational requirements and workplace policy.

Any other information (or specific local Post requirements):

Opportunity to work regionally and broaden HR experience by working with different courtiers

The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.

Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.
Annual leave entitlement of 25 days
Working hours per week of 40 hours

Additional information

Please complete the application form in full as the information provided is used during screening.
Please check your application carefully before you submit, as no changes can be made once submitted.
The British High Commission will never request any payment or fees to apply for a position.
Employees recruited locally by the British High Commission in Pretoria are subject to Terms and Conditions of Service according to local employment law in South Africa.
It is essential that the applicants already have the right to live and work in South Africa without the need to apply for a work permit.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles. Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
Reference checking and security clearances will be conducted on successful candidates.
Please log into your profile on the application system on a regular basis to review the status of your application.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application/indicate in your cover letter where (nearmejobs.eu) you saw this job posting.

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