USD
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Main purpose of job:
To be part of the British High Commission (BHC) team responsible for handling the transport administrative functions and requests / enquiries received daily from internal customers and stakeholders; scheduling journeys, allocating drivers and confirming bookings made in compliance with FCDO policy and post regulations.
Roles and responsibilities:
- Provide Administrative Support to the transport management team by attending to all transport booking requests for BHC Abuja providing a courteous and efficient service for over 300 staff and visitors.
- Manage the transport helpdesk and helpline by communicating effectively with all stakeholders; promptly acknowledge requests, plan journeys and update the transport app daily with drivers’ names and phone numbers for all confirmed bookings.
- Prepare job rosters for a combined pool of 25 drivers using improved electronic booking systems and flexible driver shift patterns.
- Provide timely updates of any changes made to drivers assigned daily duties, ensure transport is available to customers at the right time and location and keep relevant parties adequately informed when operational adjustments become necessary.
- Deliver first line support and engagement to a range of transport customers/stakeholders, responding to general enquiries and feedback (including complaints) promptly and professionally.
- Collate and present Management Information (MI) on the Transport Section’s operations to enable timely reporting of Key Performance Indicators (KPI’s) on service delivery.
- Assist in the planning and co-ordination of logistical arrangements for VIP visits and up-country journeys in conjunction with key stakeholders.
- Manage staff overtime and annual leave within the department and provide forward planning support to the Transport Manager / Deputy Transport Manager.
- Assist in the collection and filing of vehicle safety checklists conducted by drivers and team leaders.
- Prepare invoices for transport related services rendered to 1HMG partners / customers.
- Undertake any other tasks assigned by the Transport Manager or Deputy Transport Manager.
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- Minimum qualification – University degree (BSc certificate or Equivalent)
- Previous work experience in an administrative and/or communications role
- Flexible approach to problem solving with an ability to think on their feet
- Demonstrate good interpersonal and communication skills
- Ability to work in a large team with minimal supervision at a fast pace
- Good organisational skills – capable of working quickly and accurately
- Proficient use of Microsoft Office tools, particularly Microsoft Excel
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- Relevant experience in customer services.
- Familiar with the Nigerian transport system
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Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together
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7 January 2025
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Administrative Assistant (AA)
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Permanent
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35
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Africa
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Nigeria
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Abuja
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British High Commission
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USD
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1,102.61
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monthly
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15 February 2024
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Learning and development opportunities (and any specific training courses to be completed):
- Induction
- Mandatory e-learning courses
- On the job development
- E-learning portal and courses routinely organised by the Regional Learning and Development Team
Working patterns:
- Full time position, with core working hours between 08:00 – 16:00 hours, Monday to Thursday and 08:00 – 13:00 hours on Friday.
- However, the job holder will need to be flexible to respond to incidents and operational demands as the need arises.
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- Please check your application carefully before you submit, as no changes can be made once submitted.
- Employees recruited locally by the British High Commission in Abuja are subject to Terms and Conditions of Service according to local employment law in Nigeria.
- All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
The responsibility lies on the successful candidate to: - Obtain the relevant permit
- Pay fees for the permit
- Make arrangements to relocate
- Meet the costs to relocation
- Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
- Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles
- Reference checking and security clearances will be conducted on successful candidates.
- The British High Commission will never request any payment or fees to apply for a position.
- Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application/indicate in your cover letter where (nearmejobs.eu) you saw this job posting.
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