Visitor Experience Assistants (35 hours pw) 6 months

1. Visitor Engagement

Welcome visitors to the Old Royal Naval College, providing a warm and engaging experience with information and guidance to enhance their visit.
Present a variety of site-specific tours to the public, following relevant training.
Encourage donations from visitors and support engagement.
Provide high-level customer care, understand individual needs, and answer queries related to bookings, events, and retail products.

2. Retail and Ticketing Operations

Maintain high standards in Visitor Welcome and Sales areas, including Front Desk, Admissions points, Retail areas, and public spaces.
Operate tills competently, handle money and stock securely, and cash up accurately.
Follow opening, closing, and cashing up procedures, respond to targets and KPIs, and handle box office inquiries and group booking requests.

3. Personal Development and Training

Stay updated on visitor offers, retail products, events, and organizational operations through briefings, meetings, newsletters, and discussions.
Actively engage in development discussions with your Line Manager, seeking professional development opportunities.

4. Other Duties
Maintain personal appearance and adhere to the organization’s uniform policy.
Provide cover for shifts in cases of staff absence or illness.
Perform other duties as reasonably requested by the Manager.
Assist in emergency procedures and administer first aid if trained.

5. Common Responsibilities for All Staff
Support the organization’s mission, values, and create an attractive workplace.
Encourage collective leadership, knowledge sharing, and relationship building.
Incorporate principles of equality, diversity, and inclusion in all activities.
Comply with financial, health and safety, and employment regulations.

6. General
Implement equal opportunities policy and procedures daily.
Acknowledge that the job description may change as the organization develops, with input from the post holder.