Visitor Experience Supervisor (Annualised: 1000 hours)

Visitor Experience Assistant
Permanent
Part-time – Annualised: 1000 hours
London
£13,852.22 per annum

We are looking for an enthusiastic, passionate team member who understands and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:

Proactive response to ensuring the highest possible visitor standards are maintained.
Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
Supporting activities, events, general museum operations and processing visitor bookings at admissions.
Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
Supporting the museum’s fundraising and commercial activities.

This is a permanent, part-time role working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The role will be based at our London site.