Visitor Operations & Experience Manager

As a member of the leadership team, you’ll both lead and oversee day-to-day visitor operations and experience, ensuring excellent everyday delivery. Our level of service has to be the best. You’ll have budgetary control, whilst maximising income generation from admissions, events, and membership to be re-invested in conservation across our site at Nostell.

You’ll lead for a positive, inclusive, diverse and productive work environment for your team, which delivers on visitor welcome and experience, community involvement, events, marketing and more. You’ll lead and manage the recruitment, coaching and staff development within our excellent visitor facing team. You’ll also manage volunteers, whose time and energy enables us to open across a seven-day week, all year round.