Visitor Operations Manager

We are looking for an experienced Visitor Operations Manager to join a team of 2 managers to manage the Visitor Services operation at the Roundhouse. With a focus on the planning and delivery of the front of house operation in our 3000 capacity Main Space, you will also manage a team to deliver the day-to-day duty management and smaller events.

The role has broad responsibilities across the whole site including security, health and safety, disability and access support, managing volunteers, and generating income to support our charitable aims. The 3 managers will manage and support Assistant Visitor Operations Managers, the Merchandise Manager, the Volunteer and Staffing Coordinator, the Casual Team, and our Volunteer Ushers.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one.

The successful candidate will be required to have a current and acceptable DBS check due to the nature of the role.

Weekend and evening work will be required according to business needs.

Benefits

• 25 days’ holiday per year plus bank holidays pro rata
• Pension scheme
• Cycle to Work and Tech Scheme
• Season ticket loan
• Employee assistance programme
• Health Cash Plan
• Group Life Assurance
• National Arts Pass
• Staff discount at our bar and caf
• Complimentary staff tickets