Visitor Services Supervisor

DUTIES AND RESPONSIBILITIES

1. To motivate, appraise and line manage the Visitor Services Team including volunteers.
2. To ensure the Visitor Services Team offers a warm and friendly welcome to all visitors. To provide advice and assistance about the galleries, collections, exhibitions and events to ensure all visitors are supplied with the relevant information they require to enjoy their visit.
3. To manage the monthly rotas to ensure the site is sufficiently manned.
4. To deal with financial transactions for admissions, gift sales and events. This includes handling cash and card payments as well as cashing up at the end of each day as well as responsibility for weekly banking and reconciliation of financial records.
5. To ensure the Gift Shop is well presented at all times including creating visually creative shop displays. To monitor stock levels and ensure all products are suitably priced and effectively displayed to maximise sales.
6. To open and close the attraction daily and assist in ensuring the security of the museum, its collections, fixtures and fittings as well as visitors on site. This will include assisting members of the public to leave the building in the event of an emergency.
7. To ensure that the museum is always well presented with everything in good working order, reporting any issues promptly to the relevant department.
8. Answering the telephone and responding to emails along with recording information and monthly statistics on spreadsheets.
9. To carry out any other reasonable duties as requested.

The post is full-time, Wed, Thurs, Fri, Sat, Sun (9am to 4.15/5.15pm)*

*The museum operates an earlier close during winter hours.