Where To – Data Analyst Team Lead – Remote, Canada

WhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet – we have just one goal: making business travel better for everybody.

WhereTo provides an AI-powered travel platform for corporate travel. Their platform uses machine learning algorithms to recommend personalized travel options based on a traveler’s preferences, company policies, and budget. WhereTo’s technology also allows for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs.

To learn more about WhereTo click HERE

About The Opportunity

WhereTo is seeking a driven and experienced Data Analyst Team Lead to build and lead our data team as we work to centralize and analyze our data. This role is key to driving insights that will inform product prioritization, business strategy, and operational success. You will also take a leadership role in shaping and owning our data strategy, ensuring that data is leveraged effectively across the organization to drive strategic decisions and long-term growth.

At WhereTo, we’re committed to leveraging data to shape the future of our business, allowing us to be proactive rather than reactive. By building a unified data team that integrates closely with cross-functional partners, you will ensure that the insights generated have a direct impact on our strategic decisions. You will also play a crucial role in leading a team of data professionals, as well as collaborating with Flight Centre’s data team to align on tools, systems, and best practices.

If you are passionate about data, thrive in a collaborative environment, and are ready to help build a team from the ground up, we encourage you to apply and make a significant impact on WhereTo’s data-driven journey.

Key Responsibilities

Team Leadership and Mentorship:

• Lead and manage a small team of data analysts, providing mentorship, direction, and technical guidance to ensure the team delivers actionable insights.
• Foster a culture of continuous learning and improvement within the team, enabling data-driven decisions that impact business strategy.

Data Strategy Leadership:

• Play a key role in designing, owning, and implementing our data strategy to ensure data is centralized and leveraged for critical decision-making and long-term growth.

Data Centralization and Analysis:

• Centralize and structure data from internal and external sources, building a single source of truth that directly informs prioritization and decision-making processes.
• Perform advanced data analysis to identify trends, generate insights, and present recommendations that support strategic business and product decisions.

Proactive Insights and Prioritization Support:

• Anticipate the data needs of product and business teams by proactively delivering insights that inform key prioritization and decision-making, without waiting for specific requests.
• Collaborate with Product, Engineering, and other teams to ensure data insights guide product roadmaps, operational efficiency, and long-term strategy.

Data Reporting and Visualization:

• Design and oversee the creation of reports, dashboards, and visualizations to track KPIs and other metrics that help evaluate product performance and guide decision-making.
• Ensure data is accessible and actionable for stakeholders, aiding in prioritizing initiatives based on data-driven evidence.

Systems and Process Integration:

• Work closely with the FCTG data team to align on tools (PowerBI, Apache Spark), systems, and processes, ensuring data operations are streamlined and scalable.
• Lead onboarding and training efforts to align your team with FCTG’s existing data processes, tools, and architecture.

Hiring and Onboarding:

• Play an active role in the hiring process, contributing to the evaluation of technical proficiency during interviews for data team roles.
• Support the professional development of team members through structured onboarding and ongoing access to training and data tools.

Experience & Qualifications

Leadership Experience:

• 3+ years in data analysis, with at least 1 year leading teams to deliver actionable insights that drive business strategy and prioritization.

Strategic Insight Generation:

• Proven ability to use data to shape decision-making and product prioritization, with a focus on actionable business recommendations.

Technical Expertise:

• Strong experience in data visualization (PowerBI), data processing (Apache Spark), and building reports/dashboards that clearly communicate insights.

Analytical Skills:

• Proficiency in SQL, Python, or R for data analysis, including experience with data modeling and complex problem-solving.
• Experience working with structured and unstructured data.

Data Architecture Knowledge:

• Familiarity with data warehousing and large-scale data storage systems to centralize and make data accessible.

Cross-Functional Collaboration:

• Experience working closely with Product and Engineering teams to anticipate data needs and deliver relevant insights.

Communication Skills:

• Ability to translate data into clear, actionable recommendations for non-technical stakeholders.

Work Perks! – What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
•    Diversity Day: paid leave to observe holiday or cultural celebration of your choice
•    Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
•    DEI education
•    Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
•    Employee giving program
•    Office Environmental Program
•    Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
•    1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-AG1#FCB#LI-Remote
Location – Remote, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI

For this position, we anticipate offering an annual salary of $125,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca