Customer Experience Manager

* Significant leadership or supervisory experience in a front-of-house role.
* Experience of managing and motivating teams, ideally including volunteers.
* A track record of high standards of customer service, access and inclusion.
* A welcoming, approachable manner, able to set the climate for a friendly service and environment.
* Able to exercise sound judgement, effectively solve problems and resolve complaints.
* Excellent communication and interpersonal skills with the confidence to direct, support and challenge where appropriate.
* Able to manage multiple priorities in a fast-paced environment.
* Competent IT skills including in Office, Outlook and use of CRM (Spektrix).
* Strong organisational and administrative skills including rota planning.
* Able to manage budges and targets.
* Able to manage a safe and compliant environment.
* Understanding of safety, security and emergency procedures within a public venue.
* Awareness of access and inclusion best practice for audiences.