Healthcare Surveyor / Community Programs Healthcare Surveyor (HCA/DHI #46678)

Salary

$26.57 – $39.86 Hourly

$55,273 – $82,909 Annually

This position is a Pay Band C7

Posting Details

Interviews are anticipated to be conducted within two weeks of closing date.

This posting may be used to fill multiple vacancies.

• Our Vision
  • Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
• Our Mission
  • We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
• Our Goals
  • Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
  • Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
  • Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
  • Build the best team in state government by supporting employees’ continuous growth and wellness.

Why does the job exist?

The Healthcare Surveyor / Community Programs Healthcare Surveyor will:

• Ensure individuals with intellectual and developmental disabilities (I/DD) receive safe quality services as required by their individualized service plans;
• Verify that staff are properly screened and trained to meet individuals’ needs;
• Assess service quality;
• Ensure compliance with State and Federal requirements;
• Analyze data;
• Conduct on-site interviews;
• Record reviews and observations;
• Write formal reports of findings;

How does it get done?

The Healthcare Surveyor / Community Programs Healthcare Surveyor is responsible for:

• Having knowledge of and/ or ability to learn applicable Federal and State standards and regulations affecting programs and agencies involved in providing waiver services;
• Participating as a Team Lead or Team Member in assigned surveys, including required Statewide travel;
• Routine compliance survey preparation, survey participation, and completing formal reports of findings;
• Coordinating and communicating logistical information regarding the survey to team members, and providing leadership to the survey team through clear and concise information;
• Possessing skills in gathering, interpreting and analyzing data and making informed decisions to determine compliance status;
• Completing all required Health Care Authority (HCA), Division of Health Improvement (DHI) and Developmental Disabilities Supports Division (DDSD) trainings, including Quality Management Bureau (QMB) core surveying competency training;
• Providing excellent customer service to internal and external customers of QMB and DHI.

Who are the customers?

• Individuals receiving services, as well as their families, guardians, and advocates;
• Developmental Disabilities Supports Division (DDSD);
• Quality Management Bureau (QMB), which works in close coordination with other divisions and bureaus within the Health Care Authority (HCA);
• Additional stakeholders;
• The community at large.

Ideal Candidate

The Ideal Candidate has:

• Experience with Medicaid Waivers (Developmental Disabilities, Mi Via, and Medically Fragile);
• Experience supporting individuals with intellectual and developmental disabilities;
• Strong verbal and written communication skills, including editing and proofreading with attention to detail;
• Proficiency with standard computer systems and equipment;
• Team-orientation with a willingness to learn and adapt;
• Knowledge of applicable Federal and State standards and regulations affecting programs and agencies involved in providing waiver services;
• Experience gathering data, interpreting and analyzing the data and making informed decisions based on evidence gathered;
• Excellent customer service to internal and external customers;
• Ability to travel as needed;

Minimum Qualification

Associates Degree from an accredited college or university in Nursing, Architecture, Social Work, Sociology, Psychology, Rehabilitation, and/or Criminal Justice and two (2) years directly related experience in community based healthcare services and case management. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver’s License.

Must obtain a Defensive Driving Certificate.

Working Conditions

Work is performed in an office setting and in the field at community program sites. Out-of-state travel for training, and extensive statewide, with the occasional overnight travel is required. On-call duties may be required.

Supplemental Information

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Agency Contact Information: Ashtyn Lopez, (505) 695-8977. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

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