IT Change Manager

IT Change Manager

ING Group

Brussels, Belgium

As an IT Change Manager within the banking sector, you play an essential role in delivering qualitative digital services to our customers, ensuring changes to production are successful and compliant to regulatory standards.

Your responsibilities include

Leading IT Change Governance Reviews

• You facilitate structured change review sessions with agile squads, ensuring all IT modifications comply with internal policies and external regulatory requirements, while enhancing the squads’ ability to deliver stable and compliant banking solutions.

Guard CI/CD Pipelines for Regulated Environments

• You promote and oversee the adoption of Continuous Integration and Continuous Deployment practices, streamlining delivery cycles while maintaining traceability, auditability, and control – key pillars in a regulated financial context.

Generating Data-Driven Insights for Risk Mitigation

• You produce detailed analytical reports to monitor the effectiveness of IT changes, identifying trends, risks, and opportunities for improvement to strengthen change management and operational resilience.

Upskilling Squads on Change Management Protocols

• You design and deliver targeted training programs and workshops to ensure squads are equipped with the knowledge and tools to navigate change processes confidently, securely, and in full alignment with banking compliance frameworks.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

With a passion for continuous improvement and a strategic mindset, you contribute to the success of IT transformations by combining technical expertise, analytical thinking, and strong communication skills.

Your approach is centred on delivering value, fostering collaboration, and embracing innovation:

Mastering CI/CD to Accelerate Change

• You leverage deep knowledge of Continuous Integration and Deployment practices to automate and streamline delivery processes – ensuring fast, secure, and efficient implementation of IT changes.

Turning Data into Actionable Insights

• By applying sharp analytical skills, you decode complex metrics and performance indicators to make informed decisions that elevate the quality, reliability, and stability of software delivery.

Bridging the Gap Between Tech and Business

• You communicate with clarity and empathy across technical and non-technical teams, aligning stakeholders around shared goals and ensuring transparency throughout the delivery lifecycle.

Thriving in Change and Complexity

• In fast-paced environments, you stay agile and solution-oriented – adapting quickly to shifting priorities and turning challenges into opportunities for growth and innovation.

Your competencies

• A bachelor’s in computer science or related field;
• ITIL (Change) management experience;
• Knowledge in Azure DevOps, ServiceNow, Excel (VBA/macro);
• Experience in CI/CD processes and related tools;
• Understanding of the Software Development Life Cycle (SDLC);
• Excellent communication, assertive and interpersonal skill;
• Ability to work independently and proactively in a team environment.