Salesforce Senior Manager [Pharma & Life Science]

Industry/Sector

Technology

Specialism

Salesforce

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

Minimum Degree Required

Bachelor’s Degree

Minimum Year(s) of Experience

7 year(s)

Preferred Qualifications

Degree Preferred

Master’s Degree

Preferred Fields of Study

Computer and Information Science,Management Information Systems

Certification(s) Preferred

One or more of the following Salesforce.com certifications: Certified Administrator, Certified Developer, or Certified Sales/Service Consultant 

Preferred Knowledge/Skills

Demonstrates in-depth knowledge level and acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of large organizations, including:

• Implementing technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations.

Demonstrates proven in-depth knowledge level and success in roles assisting large organizations with improving the performance of their Sales, Service, Marketing, R&D, IT, and Operations business units:

• Understanding and solving business and technology challenges related to the implementation of CRM technologies,
• Delivering Social & Mobile Enterprise platforms, and,
• Designing and developing platform-based applications that meet client business needs.

Demonstrates proven in-depth knowledge and success as a team leader, including:

• Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
• Answering questions and providing direction to less-experienced staff; and,
• Coaching staff including providing timely meaningful written and verbal feedback.

For roles within Financial Services, prior experience in Financial Services preferred. For roles within Pharma & Life Sciences Advisory, prior experience in Pharma & Life Sciences industry preferred. 

Demonstrates proven success and in-depth abilities to learn and perform in functional and technical capacities, which includes the following areas: 

• Leading and/or facilitating teams to develop client proposals, leveraging extensive business development and relationship management know-how;
• Identifying and addressing client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting comprehensive written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection;
• Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
• Software configuration, Mobile solutions, Apex coding, or Visualforce coding experience inSalesforce.com and/or Veeva;
• System application implementations, software configurations, or other related coding in the following technological product suites; Salesforce.com, SAP, Oracle, Marketo and related cloud and/or on premise ERP business applications;
• Third-party integrations and functionality and impact of these integrations;
• Utilizing PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients’ needs and understand their systems enough to be able to translate those needs in to system functionality; and,
• Producing deliverables within a diverse, fast paced environment, collaborating effectively across global teams and juggle multiple projects and initiatives simultaneously.

Travel Requirements

Up to 80%

Job Posting End Date

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

The salary range for this position is: $130,000 – $256,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual’s skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

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