Head of Commercial and Customer Experience

* Several years of managerial experience in a cultural venue or visitor attraction in an operational, customer-facing and/or commercial role.
* A track record of outstanding team leadership.
* A track record of achieving improvements in customer experience and/or commercial performance.
* Entrepreneurial thinking, able to assess commercial opportunity and drive results.
* Able to set and control budges and negotiate contracts.
* Excellent communication and interpersonal skills.
* Able to prioritise effectively and manage competing demands.
* Knowledge of security, safety and health practices for a public venue.
* Knowledge of licensing requirements.
* Knowledge of building and facilities issues.